[Hiring] Operations Manager - Medical Records Retrieval @Sharecare

Role Description

The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals.

• Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation.
• Organize, lead, and participate in client meetings to ensure existing programs and services meet and/or exceed customer expectations.
• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably.
• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on results.
• Work with other regional counterparts to ensure standardization of optimal processes.
• Set parameters and guidelines to measure performance to objectives.

Qualifications

• Bachelor’s degree and prior experience, preferred.
• Extremely team oriented.
• High proficiency in Microsoft products required, Outlook, Word and Excel.
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines.
• Superior communication skills.
• Outstanding customer service with strong negotiation skills.
• Detail oriented, with strong analytical skills and effective problem-solving skills.
• Ability to handle confidential materials and information in a professional manner.
• Availability to travel as needed; could be extensive and include overnight stays.

Requirements

• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture.
• Daily onsite coverage, if applicable, and arrangement for backup coverage if on PTO or OOO.
• Time and attendance schedule standards maintained and adhered to.
• Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information.
• Weekly 1on1 calls with direct reports.
• New client implementation and customized project management to meet client needs.
• Prepare monthly portfolio presentations for senior leadership.
• Monitor daily tracking and respond to client concerns and questions around delivery and quality.
• Assist in the development of annual budgeting and fiscal planning as required.
• Review, analyze, understand, and improve financial performance with respect to revenue, expenses, profits and margins.
• Assist in assessing potential growth areas.
• Identify opportunities for growth and facilitate the development of new relations on existing accounts or new accounts.

Benefits

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations.
• Report unethical, fraudulent or unlawful behavior or activity.
• Maintain current and annual HIPAA certification.