[Hiring] Operations Manager @CertifyOS

Role Description

As CertifyOS scales, we need to add rigor & structure to our operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. We’re looking to hire an Operations Manager to lead a critical branch of our Operations team – someone who combines best-in-class leadership with data-driven decision making and a relentless focus on system & process optimization. This individual will oversee a growing production-focused team made up of operations analysts, and other specialists.

What You’ll Do

• Team Management:
  • Build and manage a team responsible for hitting daily and weekly targets.
  • Drive improved performance of application processing as volume grows.
  • Focus on individual and team metrics for growth paths and success.
  • Areas of focus include team structure evolution, building dashboards, operational excellence, and optimizing work distribution systems.
• Process Improvement:
  • Split core metrics across speed, quality, and efficiency of application processing.
  • Intake new requirements, assess options, and develop robust, scalable workflows.
  • Partner with Product, Engineering, and Data teams to launch new systems and features.
  • Monitor existing key business metrics and create new metrics to move the business forward.
• Client Problem Solving:
  • Accountable for operational performance, client outcomes, budgets, and ongoing improvement.
  • Build and manage cross-functional execution plans in partnership with various teams.
  • Monitor operational metrics, identify gaps, and lead rapid solutions.
  • Build trusted, long-term relationships with customers.

Qualifications

• 8+ years of people-management experience; bonus for work experience at the intersection of operations & technology.
• Incredible coaching skills with experience managing a large, production-focused team.
• Laser-focus on creating efficient processes and driving operational improvements.
• Desire to understand how processes function and their connection to key company metrics.
• Ability to be tactical for the short term and strategic for the long term.
• Extremely organized with skills in building or implementing systems for technical information access.
• Strong track record of juggling multiple initiatives and prioritizing effectively.
• Strong analytical skills; proficiency in Excel/Google Sheets, SQL mastery a plus, and fluency in BI tools like Looker.

Bonus Points

• Previous experience with automation adoption, process migrations & transitions, or strategy consulting.
• Experience in a fast-paced operations environment, likely in a venture-backed company.

Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees.
• Unlimited PTO for US-based team members, with at least two weeks off each year.
• Health insurance and statutory leave benefits for employees in India, along with additional wellness leave for women.
• Commitment to building an inclusive environment where everyone feels valued and empowered.
• Pay transparency and encouragement of open compensation conversations.