[Hiring] Senior Associate - Revenue Operations @Riveron

Role Description

We are seeking a detail-oriented, fast-moving Salesforce Senior Associate to support the daily administration, configuration, and continuous improvement of our Salesforce environment. This is a hands-on role for someone who has solid working knowledge of Salesforce and can grow into a key partner on UAT, training, and major cross-functional projects.

The ideal candidate has 5 to 8 years of experience in Salesforce, who can partner closely with our Operations lead on high-impact initiatives while also owning the day-to-day associate-level work that keeps the org running smoothly. You move quickly and efficiently, communicate clearly with both technical and non-technical stakeholders, and bring exceptional attention to detail to everything you touch.

Key Responsibilities

• Salesforce Administration & Support
  • Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups.
  • Monitor data quality — run duplicate reviews, data validation, and clean-up procedures, including mass data uploads and migrations.
  • Provide responsive end-user support and troubleshoot ad hoc platform issues.
  • Maintain clear, up-to-date documentation of processes, configurations, and administrative procedures.
• Quality Control (QC) & Opportunity Management
  • Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir.
  • Assist with making any changes to closed-won opportunities, escalating to the manager with any concerns.
  • Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process.
• Pipeline Inbox Monitoring
  • Monitor the Pipeline Inbox for incoming requests, ensuring items are getting tagged, and notify the manager of any concerns.
  • Respond to questions on the status of project code and stage in Salesforce.
  • Be timely with responses — check the inbox multiple times a day and always first thing in the morning.
• User Management & Provisioning
  • Add new Salesforce users and deactivate departing users.
  • Run any new-user requests before agreeing to set up access.
  • Update the Riveron Account for employee departures.
• Troubleshooting SFDC Errors & Issues
  • Collaborate effectively with team members to address user-related SFDC issues.
  • Escalate issues promptly when identified.
• Training, Documentation & Enablement
  • Assist with Salesforce training of new professionals identified for Salesforce access.
  • Facilitate user training sessions and drive adoption of new features and best practices.
  • Keep the RevOps Intranet (Omnia) site updated.
• Reporting
  • Fulfil Salesforce reporting requests and build/maintain reports and dashboards to support business needs.

Qualifications

• Working knowledge of Salesforce (SFDC) — comfortable navigating and including reports/dashboards, user management, and standard configuration.
• Exceptional attention to detail and accuracy in data and documentation.
• Strong written and verbal communication skills, with the ability to explain concepts to non-technical users.
• Proven ability to work quickly and efficiently, managing multiple priorities without sacrificing quality.
• Strong organizational and problem-solving skills.

Requirements

• Experience creating training materials and delivering user training.
• Salesforce Administrator certification (good to have, not a must).
• Experience partnering with operations, sales, or revenue teams on cross-functional projects.

Core Competencies

• Detail-oriented and quality-focused
• Clear, proactive communicator
• Fast, efficient, and reliable execution
• Collaborative and adaptable partner

Schedule

• 6PM IST to 3AM IST (Should be comfortable in night shifts)

Benefits

• Full range of benefits including medical, dental, and vision insurance.
• 401(k) with company match.
• PTO.