[Hiring] Operations Manager @Caliber6

Role Description

Our client is a growing direct-to-consumer (DTC) e-commerce brand in the incontinence care space, offering washable, reusable products for adults and children through Shopify, wholesale channels, and HSA/FSA-eligible platforms. They are seeking an experienced and highly organized Operations Manager to work directly alongside the founder as a key operational partner. This role serves as the founder’s right hand — someone who can take ideas off the whiteboard and turn them into action with structure, accountability, and execution. This is a highly hands-on role for someone who thrives in fast-paced environments, takes ownership without waiting for direction, and enjoys keeping multiple moving pieces aligned and progressing.

• Manage daily priorities across Asana, Slack, Google Sheets, and email while ensuring smooth business operations.
• Translate founder ideas into actionable project plans with clear tasks, ownership, timelines, and follow-through.
• Track active initiatives and ensure no project or deliverable falls through the cracks.
• Follow up consistently with internal team members, vendors, agencies, and freelancers until completion.
• Coordinate with suppliers, warehouses/3PL partners, agencies, and contractors on ongoing initiatives.
• Identify resource gaps and source, evaluate, and onboard freelancers or external support as needed.
• Prepare daily or weekly executive updates outlining completed work, blockers, priorities, and decision points.
• Oversee customer support operations to ensure service quality and timely resolution of tickets.
• Monitor inventory and proactively identify low-stock risks or fulfillment issues.
• Identify inefficiencies in current workflows and recommend process improvements.

Qualifications

• 3+ years of e-commerce experience required.
• 3+ years of experience in Operations, Project Management, Chief of Staff, or similar roles.
• Previous experience working within a DTC or e-commerce environment.
• Hands-on experience with Shopify, including order management and navigating backend functions.
• Strong working knowledge of Asana, Slack, and Google Sheets.
• Excellent written English communication skills with clear and professional communication.
• Demonstrated ability to manage multiple vendors and external partners simultaneously.
• Strong follow-up and accountability skills; comfortable driving projects forward.
• Self-starter who can prioritize independently and identify issues proactively.

Requirements

• Experience in health, wellness, or consumer goods e-commerce (Nice-to-Have).
• Experience working with warehouse or 3PL operations (Nice-to-Have).
• Previous experience supporting founders or executives in fast-paced, high-growth environments (Nice-to-Have).
• Familiarity with wholesale or B2B fulfillment processes (Nice-to-Have).

What We're Looking For

We're looking for someone who naturally takes ownership, stays organized under pressure, and enjoys turning ideas into execution. The ideal candidate is proactive, detail-oriented, and comfortable being the person who keeps everything moving. If you enjoy creating structure, managing moving parts, and operating as a strategic execution partner in a growing business, we'd love to hear from you.