[Hiring] Operations Manager @RocketAMS

Role Description

You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.

You bring the leadership skills. We’ll teach you Amazon.

What you’ll do

• Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
• Coach your team through weekly 1:1s and clear, honest feedback
• Run performance conversations, and raise issues early with evidence
• Check client work for quality before it goes out
• Plan team workload, review timesheets, and arrange leave cover
• Train new Account Specialists from start to finish
• Manage one to two client accounts yourself

Your first 90 days

• Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
• Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
• Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support

Qualifications

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm
• Strong attention to detail and quality
• You learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time

Requirements

• Experience managing a team, ideally a remote team
• Proof you’ve grown or improved a team, process, or function
• Experience running performance conversations
• A coaching style that’s supportive but firm
• Strong attention to detail and quality
• You learn new things quickly
• Strong written and spoken English
• Available to work 07:00 to 16:00 Manila time, full-time
• Reliable internet and a quiet place to work from home

Benefits

• AUD 1,250 a month to start
• Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months)
• Fully remote, with structured training and a clear path to Pod Lead
• Paid Time Off
• Work From Home
• Training & Development
• Private Health Insurance After 12 Months
• Day Shift - 7am to 4pm PH Time

Our hiring process

• Application review
• Screening call
• Interview
• Trial task (for example, planning a pod’s week and a role-play performance conversation)
• Final interview