[Hiring] Maintenance Coordinator @Assist World

Role Description

We are looking for an experienced, highly organized, and communicative Maintenance Coordinator to manage and streamline property maintenance operations. This is a hands-on position for a proactive professional with practical experience in property management and maintenance coordination. You will serve as the primary point of contact between tenants, property managers, and vendors—ensuring maintenance issues and work orders are clearly communicated, efficiently scheduled, and cost-effectively resolved.

You will take full ownership of the maintenance workflow, driving issue resolution, managing vendor relationships, and ensuring a seamless experience for both property owners and tenants.

Key Responsibilities

• Work Order Management: Receive, triage, and manage property maintenance requests and work orders from intake through to successful completion.
• Tenant & Stakeholder Communication: Clearly explain work order details, timelines, expectations, and resolution steps to tenants with empathy, clarity, and professionalism.
• AppFolio System Operations: Maintain real-time accurate logs, records, updates, and documentation within AppFolio.
• Vendor Negotiation & Cost Control: Actively negotiate and push back on vendor pricing to ensure fair rates, accurate scopes of work, and high-quality deliverables.
• Vendor Sourcing & Onboarding: Continuously explore, vet, and onboard new service providers and contractors to build a robust, competitive vendor network.
• Scheduling & Dispatching: Coordinate access with tenants and schedule contractors/vendors for timely property visits and repairs.
• Invoice & Quality Auditing: Review work completion reports, audit vendor invoices against original quotes, and approve for payment.

Qualifications

• AppFolio Expertise: Essential. Demonstrable hands-on experience using AppFolio for property management and maintenance operations.
• Exceptional Communication: Outstanding verbal and written English communication skills, with the ability to handle delicate tenant conversations and firm vendor discussions.
• Strong Negotiation Skills: Proven track record of negotiating pricing, reviewing job scopes, and holding vendors accountable.
• Organizational Mastery: Superb attention to detail, strong multi-tasking capabilities, and the ability to manage high-volume daily requests efficiently.
• Property Maintenance Knowledge: Solid understanding of residential property maintenance issues, trade terminology, and standard repair timelines.
• Problem-Solving Skills: Strong troubleshooting capabilities to assess issues accurately before dispatching vendors.

Requirements

• This is not an entry-level role. We are looking for someone who has previously worked in property management coordination and can hit the ground running.
• You should be comfortable working independently and taking ownership of your workload in a fast-paced environment.
• We will provide clear operational guidelines, but you are expected to take initiative, resolve conflicts proactively, and drive tasks across the finish line without requiring constant step-by-step supervision.
• The right person will be:
  • Reliable, highly organized, and detail-oriented
  • A firm yet diplomatic communicator who is comfortable having tough conversations with tenants or vendors
  • Solution-focused with strong critical-thinking skills
  • Able to prioritize competing demands under pressure
  • Proactive in identifying cost-saving opportunities and discovering new vendor partners
  • Comfortable working independently in a remote environment

Benefits

• $1,400 - $1,800 a month
• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM

Important Hiring Note / Eligibility

We are a remote-first team, but due to international payment regulations, we can only hire candidates who can receive payments via Wise (SA, UK, US & PH). Before applying, please ensure Wise operates and supports local bank transfers in your country of residence/bank location. Regrettably, we cannot proceed with applications from regions where Wise services are unavailable.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.