[Hiring] Computer Maintenance Management System Coordinator @Advocate Health

Role Description

Responsible for developing, implementing, and managing facility related CMMS programs.

• Collaborates with CMMS programmers to implement system updates.
• Sets level of access and develops an information security strategy for the system.
• Communicates with customers, both internal and external, on needs and issues associated with CMMS.
• Coaches and educates associates on the CMMS functions and best practices for performing tasks.
• Establishes a team to develop common maintenance task descriptions and completion intervals.
• Develops common nomenclature and abbreviations for infrastructure equipment and systems.
• Sets up asset lists and coordinates annual reviews for accuracy.
• Provides support to the operations staff for quarterly updates and changes to preventive maintenance tasks and scheduled events.
• Designs and develops reports for division and individual site management teams.
• Develops an action plan tracker for monitoring CMMS implementation progress by site.
• Generates monthly reports of open preventive maintenance and service work orders for management review.
• Creates and maintains reporting tools for monthly Key Performance Indicators and conducts analysis against targets and benchmarks.
• Develops CMMS training topics and tracks completion of training for the facilities division.
• Supports management in the review of work order data accuracy.
• Sets up and assists vendors in developing CMMS programs relevant to Advocate Facilities Division.
• Works with data utilizing Microsoft Excel skills and extensive knowledge of tables, data connections, graphing, conditional formatting, and formulas.
• Responsible for establishing, monitoring, and improving CMMS.
• Facilitates PC hardware and software procurement process.
• Provides first level IT support for software and hardware related issues.
• Coordinates and manages projects which require ongoing data improvements and/or new system enhancements.
• Coordinates all new system enhancements and internal/external releases.
• Ensures accuracy of data within the system.
• Coordinates database customization for new customers and projects.
• Works closely with internal end users within the facilities division to ensure proper data entry and procedures are carried out for data integrity.
• Develops and recommends policies and procedures for best practice with use of CMMS.
• Responsible for designing, developing, and managing Call Center software system.
• Audits Call Center software system reports, verifying the tickets are being processed properly.
• Coordinates with Call Center associates on new data implementations needed in CMMS and Call Center software systems.
• Performs database changes and communicates database needs and enhancements/modifications to Call Center associates.

Qualifications

• Associate’s degree or equivalent experience.
• 2 years of experience in a data management and customer service environment.
• 3 years of related experience in a hospital facilities management environment.

Requirements

• Demonstrated competency in operating computer systems specifically CMMS.
• Excellent communication skills.
• Proficient customer service skills.
• Knowledge of a variety of hardware platforms and operating systems.
• Excellent management experience of large projects.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong skills in project planning and management.
• Experience with installation, and support including database administration.
• Experience that includes Microsoft Windows and Microsoft Office Products.
• Active Directory experience that includes group policy creation and administration.
• Good problem determination skills.
• User training experience a plus.

Physical Requirements and Working Conditions

• Ability to lift the lightweight requirements according to DOL definitions.
• Ability to work under stressful conditions and in difficult situations.
• Must be able to travel to various Advocate sites.
• 24 hour/7 day on-call support required.
• Ability to lift up to 35 pounds without assistance.
• For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate when available.
• Unique lifting/movement situations will be assessed on a case-by-case basis.
• May be required to lift greater than 35 pounds from floor to waist.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.