[Hiring] Operations Manager @OrangePeople

Role Description

Be the steady hand behind seamless operations. We're looking for an Operations Manager to join our team. In this high-visibility role, you'll keep internal approvals on track, support the implementation and testing of a new portfolio management tool, and sustain clear, reliable leadership reporting and communications.

You'll bring strong coordination, facilitation, and quality-control skills to a fast-moving environment, ensuring approvals stay on schedule, data stays accurate, and stakeholders stay informed. If you're skilled at keeping the details moving and making sure nothing falls through the cracks, we'd love to hear from you.

Core Responsibilities

• Internal Approvals Facilitation (ATP / CA)
  • Run the weekly approval cadence end to end: intake, materials prep, pre-read routing, tracking, and follow-through.
  • Quality-control approval decks and intake submissions against templates - distinguish legitimate gaps from missing information and chase down owners.
  • Maintain the approvals tracker as the source of truth: submission dates, return dates, actual approval dates, and links to decks and approval records.
  • Coordinate cross-functional team sign-offs (finance, space, legal, DEC, energy) and keep stakeholders aligned on SLAs.
  • Support preparation and logistics for live deal reviews, including deck assembly and post-meeting follow-up.
  • Maintain the approvals hub site, process documentation, workflow diagrams, and glossary.
• Tooling Implementation & Testing
  • Serve as business-side implementation and testing lead for the team's new portfolio management platform as it replaces legacy spreadsheets and trackers.
  • Define and test requirements for approval workflows, notifications, and phase-transition gates; log and triage feedback with the engineering team.
  • Validate data quality and field mapping; drive cleanup and migration of legacy records.
  • Support access control administration and routing of access requests.
  • Run user testing sessions, build testing scenarios, and capture structured feedback.
• Leadership Communications
  • Draft clear, concise updates and announcements for director and VP audiences, tailored to differing stakeholder preferences.
  • Prepare pre-reads, summaries, and status updates ahead of leadership reviews.
  • Maintain distribution lists and notification groups; ensure the right people get the right level of detail.
• Reporting
  • Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time, including a 2-week and 30-day look-ahead.
  • Produce recurring operating reviews and ad hoc analyses for leadership.
  • Partner with data and analytics counterparts to align reporting on common sources of truth.
• Process Improvement
  • Document current-state workflows, surface gaps and bottlenecks (including the "limbo" states between formal steps), and propose scalable fixes.
  • Identify and implement automation opportunities to reduce manual effort in deck assembly, tracking, and notifications.
  • Build and maintain playbooks, templates, and standards so processes survive personnel changes.
• Change Management
  • Plan and execute rollout and adoption for process and tooling changes: comms plans, training sessions, office hours, and user guides.
  • Coordinate "train the trainer" enablement across teams.
  • Track adoption, gather feedback, and iterate.

Qualifications

• Minimum 5 years in business operations, program/project coordination, or process management.
• Demonstrated experience running a recurring, deadline-driven process with executive stakeholders.
• Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and UAT.
• Strong written communication, including the ability to write concisely for senior leadership.
• Analytical and organizational skills with close attention to detail while managing many parallel workstreams.
• Proficiency with Google Workspace (Docs, Sheets, Slides) and project tracking tools.
• Capacity to maintain confidentiality and handle highly sensitive information with discretion.

Preferred Qualifications

• Experience in data centers, real estate development, energy, infrastructure, or capital projects; experience with internal approval, governance, or capital-authorization processes.
• Experience with data visualization or dashboarding tools.
• Experience with change management and user adoption for internal platforms.
• Certification in project management or operations management (e.g., PMP, Agile).

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.