[Hiring] Operations Manager @Advantage Surveillance LLC

Role Description

The Operations Manager is responsible for managing a team of Investigators, or assigned team, within a defined geography to conduct covert surveillance, obtain video documentation and provide descriptive written reports of subjects in support of client objectives and Company quality standards. This is a full-time, exempt, remote position that does require you to reside in the State of Florida and hold a Class C PI License.

Duties & Responsibilities

• Training: Developing Investigators on the proper use of company equipment, surveillance “best practices” and company policies, especially in the areas of safety and regulatory compliance.
• Performance Management: Providing timely and consistent communication to investigators on job expectations, case performance and individual team member development objectives.
• Surveillance Game Planning: Consulting with investigators on appropriate surveillance strategies for individual cases, before and throughout the investigative process, to include auditing GPS data to ensure optimal Investigator positioning for results.
• Scheduling: Scheduling individual cases and Investigators to meet individual client needs and company objectives. Approving investigator paid and unpaid time-off while maintaining company service levels.
• Written Reports: Reviewing and editing written timelines for approval to Account Managers for distribution to clients.
• Payroll Reporting: Approving investigator payroll and expenses.
• Project Management: Oversee and participate in assigned projects from start to finish. This requires cross-functional collaboration within the company.
• Continuous Improvement: Identify opportunities to enhance operational process and services by introducing incremental changes.
• Critical Decision Making: Identify issues and resolve time sensitive challenges that may arise. At times, this may require creativity and innovation to find the best solutions to issues.
• Mentorship of Employees: Actively guide and support others by sharing expertise and experience to help skill development of others.

Specific Measures of Success

• Conduct talent assessment of team to identify A, B and C Players and inform recruiting priorities.
• Maintain a team of investigators who meet the following KPI’s at the case level:
• Obtain 65% capture rate on cases worked.
• Obtain an average of 12 minutes of video per day.
• Maintain timely (by end of day) completion of daily action details to include timeline and uploading of video.
• Maintain a 14 day turnaround time (TAT) on scheduling and completing a case.

Qualifications

• 5+ years of experience in management.
• Preferred experience managing investigators in the industry.
• 7+ years of surveillance experience.
• Resides in the State of Texas and have an active Texas license.
• SIU Field Experience a plus.
• Must currently have a Class C PI License.
• Strong organizational and communication skills.
• Creative thinker.
• Build trust and lead by example.
• Demonstrated ability to lead with integrity and thrive in a fast-paced environment.

Compensation

$75,000 to $85,000 (commensurate with experience and qualifications) eligibility for bonus structure. Employees are paid on a bi-weekly basis.

Benefits

• Competitive salary, with bonus opportunity.
• High-impact role with direct access to senior leadership.
• A collaborative and entrepreneurial work environment.
• 2 weeks paid PTO + paid holidays.
• Medical, Dental, Vision, Life, STD, LTD, HSA, DCFSA, Accident, Cancer, Critical Illness, Pet insurance.
• 401k with 2% match.

Company Description

Advantage Investigations is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.