[Hiring] Operations Manager @Azerion

Role Description

We are looking for someone to run the operating system of our ad operations function — not to be its most senior technician. You will own how work enters the team, how it is prioritised, how much capacity we have, what quality means, and how we hold our own standards when a business unit changes its priorities for the third time in a week. You will manage a distributed team across three countries — through their lead, plus two functional specialists. Roughly fifteen people in total, across three countries and two languages.

Qualifications

• Managing an operations, technical support or ad operations team, including managing through team leads
• Measuring workload in a defined unit and using it to argue for, or against, headcount
• Designing a process and getting it adopted by people who do not report to you
• Holding a position with someone senior, outside your reporting line, without capitulating or escalating immediately
• Saying no, or "not this week", with the trade-off made explicit
• Real performance conversations — expectation set, followed up, seen through either way
• Developing someone already competent into someone materially more capable, and being able to name them and what changed
• Working knowledge of programmatic advertising: header bidding, Google Ad Manager, Prebid, ads.txt, sellers.json, supply-side platform integrations — enough to scope work and judge its quality
• Fluent English, working across time zones and cultures

Requirements

• Not required: Being the deepest technical expert on the team
• Not required: Managing a large team before — we care more about how you have managed than how many

Benefits

• Distributed across Bulgaria, Italy and, shortly, the Philippines — with in-person time where it matters
• Google Workspace, Slack, Zoho CRM and Desk, BigQuery, Looker Studio
• We prefer a documented standard over a heroic individual, and a measured claim over a confident one

Company Description

Improve Digital, part of Azerion, monetises the inventory of publishers across Europe and beyond. We run a managed monetisation service, a self-service product for long-tail publishers, and in-app and video solutions. Our stack is our own Prebid wrapper, Google Ad Manager, and a set of supply-side platform integrations that grows every quarter.