[Hiring] Operations Manager @BCD

Role Description

If you love making complex operations run smoothly, this role is right in your wheelhouse. As the Operations Manager, Travel & Meetings Services, you’ll lead a blended team supporting corporate travel, attendee travel, meeting logistics, and housing services. You’ll connect big-picture strategy with day-to-day delivery, helping drive strong client results, great attendee experiences, and a high-performing team. It’s a fast-moving role with plenty of opportunities to improve processes, solve problems, and make a visible impact.

You’re Good At

• Leading multi-functional, client-facing teams in travel, meetings, events, hospitality, or similar operational environments
• Keeping service delivery on track by managing SLAs, quality standards, productivity goals, and operational performance metrics
• Coaching and developing team members while building a culture of accountability, collaboration, and continuous improvement
• Partnering with clients, account teams, meeting planners, and internal stakeholders to resolve issues and elevate the overall experience
• Using data, reporting, and sound judgment to improve workflows, support business continuity, and drive better operational outcomes

You Might Also Have

• Experience in corporate travel management and attendee travel operations
• Hands-on knowledge of meetings, events, registration support, and partner with hotel housing management team
• Familiarity with tools like Cvent, registration platforms, and travel industry technology
• Experience managing budgets, staffing plans, and resource allocation in a service-driven environment
• A background in change management, process optimization, or implementing new tools and best practices

You Should Know

• This role is virtual and will generally operate in the Central time zone.

Benefits

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us.
• We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, and more.
• We’re positive. You’ll love it: Our leaders lead with positivity, believe in our people, and trust us to do the right thing.

Requirements

• Travel requirements for this role are as follows: Less than 25%
• The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager, Travel & Meetings Services is between $75,000 - $110,000.