[Hiring] Operations Manager @Whitecollars

Role Description

We are looking for an Operation Manager who actually wants to improve things. Our client operates a profitable SaaS company with well-established foundations:

• Operations run smoothly
• Finance closes on schedule
• Customer success is well-managed
• Compliance is firmly in place

The challenge is no longer building these functions, but optimizing them. Too many responsibilities have been consolidated under too few roles, and the current structure has reached its limit.

The outgoing Business Operations Manager spent years establishing solid systems, documented processes, and a reliable monthly cadence. What the company now needs is a successor who can look at every existing workflow with a critical eye and ask: what can be streamlined, automated, or eliminated entirely?

You'll own:

• The monthly financial close – P&L prep, revenue reconciliation, contractor invoices, payments processed
• Tax and compliance – Coordinating with our CPA, maintaining corporate records, managing insurance
• Customer operations – Legal documents (DPAs, NDAs, SLAs), account support, refunds, billing issues
• People operations – Contractor onboarding, compensation tracking
• Process improvement – Automation, updating SOPs, and proposing better ways to do things

The first month will feel familiar. By month two, you'll have ideas. By month three, you'll have implemented them.

Qualifications

• At least 4 years running operations end-to-end
• Experience owning processes from problem identification to solution implementation
• Financial literacy and comfort with QuickBooks or similar tools
• Proficient in generating accurate P&L statements
• Experience using AI tools like ChatGPT, Claude, or others in real work
• Strong writing skills for clear and professional communication
• Detail-oriented, especially regarding tax deadlines, legal consequences, and confidential information
• Desire to improve processes and embrace automation

Requirements

• This is a real operations role in a small, lean company
• Reporting directly to the CEO with no micromanagement
• Varied work including financial close rhythms, coordinating with lawyers, and hiring logistics
• Remote and profitable company with stable revenue

Benefits

• No VC panic
• No pivot every quarter
• No death march
• Solid, growing revenue
• Opportunity to keep operations clean as the company scales

Company Description

This role allows you to fix inherited processes designed in crisis situations. It offers leverage where better operations directly impact company profitability and risk. Enjoy remote work where trust is paramount and "looking busy" isn't a requirement.