[Hiring] Operations Manager @Fresh Prints

Role Description

Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-up (Remote).

The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.

• Fully own a part of our supply chain, including projects, requests from other functions, headcount planning, and team development.
• Manage a team of Ops Associates.
• Manage communications with vendors & customers.
• Handle escalations from the team and solve logistical issues.
• Set and track team metrics.
• Ensure all goals are reached.
• Conduct one-on-one meetings with direct reports and with your manager.

Qualifications

• Founded, co-founded, or independently run a real operating business.
• Built or scaled a business serving paying customers.
• Managed employees directly—not only agencies, vendors, or freelancers.
• Personally handled hiring, coaching, performance management, and difficult people decisions.
• Owned business operations, customers, vendors, costs, and financial outcomes.
• Built processes from scratch in a fast-moving, resource-constrained environment.
• Strong commercial judgment and the confidence to form an independent point of view.
• Approximately 5–12 years of total experience, including meaningful people-management experience.
• Managed at least 3–5 employees at some point, preferably more.
• Strong communication, analytical, organisational, and problem-solving skills.
• Fluency in English and comfort working night shifts.

Requirements

• Experience building or running a business in relevant areas such as:
• E-commerce or D2C
• Apparel, fashion, merchandise, or printing
• Supply chain, logistics, manufacturing, or fulfilment
• Consumer products
• Vendor or marketplace operations
• B2B operational businesses
• Customer service or technology-enabled operations
• What Does Not Qualify:
• Freelancing, solo consulting, passive co-founder roles, short-term side projects, or family-business involvement without clear ownership.

Benefits

• Competitive annual salary between USD 15,000 to USD 24,000
• Health insurance
• Mental Health Benefits
• Learning opportunities
• Working in a great culture

Company Description

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.