[Hiring] Technical Engineer @VIAVI Solutions

Role Description

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

Qualifications

• Technical support experience in electro/mechanical equipment.
• Familiarity with computer systems and complex software.
• Experience with networked and/or wireless systems.

Requirements

• Strong troubleshooting and diagnostic skills.
• Ability to communicate technical information effectively.
• Experience in customer installation and training.

Benefits

• Competitive salary.
• Health and wellness programs.
• Opportunities for professional development.