[Hiring] Regional Workplace Manager @Cushman & Wakefield

Role Description

A regional leadership role responsible for managing workplace operations, people, suppliers, budgets, and compliance across a multi-site portfolio. The position focuses on delivering a best-in-class workplace experience while ensuring operational efficiency, client satisfaction, and service excellence.

Responsibilities

• Leadership
  • Be the visible leader of the Workplace team across the defined geographical region of the portfolio.
  • Own and be accountable for the working environments within the region, ensuring a consistent high-quality workplace experience for colleagues and visitors.
  • Line management of the Workplace Managers across the region, ensuring compliance with Service Partner processes and client requirements.
  • Lead, coach, and develop Workplace Managers, promoting consistent leadership capability and a culture of continuous improvement.
  • Understand and articulate the client's values and Operating Principles.
  • Ensure resources deployed in the region are appropriate and provide evidence for adjustments to the client's Regional Director.
  • Ensure all direct reports have a measurable Development Plan identifying a clear career path.
  • Raise matters of non-compliant performance and conduct with line management and/or Service Partner Human Resources.
• Supply Chain
  • Ensure all third-party services are delivered to the commitments of the global contract.
  • Provide regional governance of supplier performance through regular performance reviews and contract compliance monitoring.
  • Analyze supplier performance across the regional portfolio, identifying trends and opportunities for service improvement.
  • Recommend changes to third-party supplier arrangements when service quality is compromised.
• Service Quality
  • Regularly visit all locations within the region.
  • Establish and maintain relations with key client's colleagues in the region.
  • Provide effective and responsive service to remotely managed locations.
  • Ensure workplace experience strategies and standards are implemented consistently across the region.
  • Manage the 9-point Key Performance Indicator (KPI) system for the region.
  • Monitor operational performance through audits, KPIs, inspections, and service reporting.
  • Manage minor works as directed by the client.
  • Ensure all Workplace Guides for locations across the region remain up to date.
  • Work closely with the client's IT team to ensure seamless service across the region.
  • Engage with Service Partner published Research & Insight material for continuous improvement.
• Commercial
  • Effectively manage cost against budget for the region, identifying potential cost savings opportunities.
  • Identify risks or threats to meeting budget as soon as they are known.
  • Review regional financial performance and identify improvements for operational efficiency.
• Compliance
  • Manage commercial risk in the region, maintaining an up-to-date register.
  • Manage health and safety in the region, completing all required audit requests.
  • Ensure all client's workplaces comply with defined foundation standards.
  • Manage sustainability within the region as directed by the client.
  • Manage the regional requirements of the client's Business Continuity Programme (BCP).

Qualifications

• Experience in workplace management or related field.
• Strong leadership and team management skills.
• Ability to analyze supplier performance and identify service improvement opportunities.
• Excellent communication and interpersonal skills.
• Understanding of compliance and risk management in workplace settings.

Benefits

• Being part of a growing global company.
• Career development and a promote-from-within culture.
• An organization committed to Diversity and Inclusion.
• Flexible and agile work environment.
• Continuous learning and development opportunities.
• Comprehensive employee benefits program.