[Hiring] Operations Manager @Inside Out Hiring

Role Description

We're looking for a self-driven, detail-oriented Operations Manager to take full ownership of the backend operations of our business.

• Client operations — onboarding, system access, offboarding, and membership management
• Payment management — monitoring failed payments, processing disputes, handling cancellations, and escalating when necessary
• Content scheduling & QA — scheduling emails, community posts, and social content; auditing for accuracy before anything goes live
• Community support — monitoring and responding to client messages and DMs
• Podcast & video production support — editing, uploading, and publishing weekly podcast episodes across platforms
• Applicant outreach — reviewing applications and sending outreach via text following specific qualification criteria
• Reporting — weekly payment reports, performance tracking, and daily status updates to leadership
• System maintenance — keeping Airtable, ClickUp, and other platforms accurate and up to date

Qualifications

• Exceptional Attention to Detail: You naturally catch the typo, the wrong date, or the skipped step.
• Ownership Mentality: You manage your role like it is your own business.
• Radical Accountability: You own your mistakes cleanly — no excuses, no deflecting.
• Genuinely Curious: You want to understand why a process exists.
• Self-Sufficient: You are a natural problem solver.
• Proactive Communicator: You give updates before they are requested.

Requirements

• Proven Track Record: Prior experience in an operations, OBM, VA, or executive assistant role.
• System Execution: Demonstrated experience strictly following detailed SOPs in a fast-paced environment.
• Core Tools: Proficiency with Gmail and hands-on payment processing experience.

Benefits

• Salary: $1500
• Work Schedule: Monday–Friday 11:00 AM–8:00 PM EST (2 Mondays per month: 12:00 PM–9:00 PM EST for group orientation support).
• Weekend availability required to log in for 5 minutes on Saturday and 5 minutes on Sunday to post on social media.