[Hiring] Operations Manager @Black LGBTQIA+ Migrant Project

Role Description

The Operations Manager is a highly trusted role responsible for overseeing and strengthening the internal systems, infrastructure, and operational practices of BLMP. This role is ideal for an experienced, detail-oriented systems nerd who enjoys building efficient, accessible, and scalable systems that support a dynamic and growing team.

The Operations Manager serves as the primary point of contact for staff IT systems and operational processes, ensuring that all team members are equipped with the tools, knowledge, and support they need to succeed. This role will lead multiple projects, manage day-to-day operational infrastructure, and embed values of disability justice and language access into all systems and workflows.

Responsibilities

• Operations and IT (60%):
  • Design, lead or co-lead operations, systems, platforms and IT training for BLMP staff.
  • Manage and enforce authentication protocols, password policies, and role-based access rights to ensure data confidentiality.
  • Design, publish, and maintain company-wide security policies, compliance standards, and disaster recovery procedures.
  • Train staff on cybersecurity best practices, data handling, and how to prevent social engineering and phishing attacks.
  • Manage, assess and improve staff-wide operational system safety and security protocols, processes and practices.
  • Serve as the primary point person for all BLMP staff, consultant and members IT systems and project management inquiries, troubleshooting and ongoing support.
  • Manage and improve all BLMP internal platforms (e.g. Asana, Box, Google Workspace, Slack, LastPass, Office Suite, MFA, and other collaboration tools) while maintaining a strong discernment for the safety and security of all workflow within staff, consultants and membership.
  • Collaborate and coordinate closely with outsourced IT partners, fiscal sponsor and FinOps team to resolve issues, maintain systems and networks and plan process improvements.
  • Assess and address shifting and differential operational needs of diverse staff through different locations, time zones, and multiple languages.
  • Assess and design operations process, technologies and interfaces for maximal disability and language justice access.
  • Develop, document and regularly update standard operation procedures to support consistency and clarity across workflows.
  • Develop and maintain a centralized, accessible knowledge base for staff reference.
• HR and Administration (30%):
  • Serve as point person for operations-based onboarding and offboarding processes, including systems access, documentation, equipment and supplies.
  • Serve as point person for outsourced IT partner, Parachute.
  • Design and maintain streamlined onboarding workflows that set new staff up for success.
  • Ensure timely and secure offboarding processes, including account deactivation and knowledge transfer.
  • Continuously improve onboarding/offboarding systems to enhance staff experience operational efficiency.
  • Manage virtual and in-person technological system preparation, execution and maintenance, including troubleshooting support for internal meetings, retreats and events.
  • Identify operations gaps and emerging needs; research solutions and present recommendations.
  • Manage cross-functional projects to improve organizational effectiveness, infrastructure and culture.
• Other Work Area (10%):
  • Participation in organizational development activities, such as professional development, staff retreats, etc.
  • Intentional work on personal and collaborative team sustainability and capacity awareness/management.

Qualifications

• Minimum 4-6 years of experience in similar positions.
• Experience with supervision.
• Progressive movement operations experience preferred.
• Experience with safety and security, language justice, and disability justice work, especially related to operations system.
• Strong attention to detail and project management skills.
• Proficiency with Microsoft Office, Google Suite, Slack, Asana, Zoom, LastPass and Box or comparable systems and tools.
• Strong collaborator and solution-oriented with the ability to manage multiple interdepartmental projects and tasks.
• Demonstrate high-level initiative in ensuring project goals are met and in line with organizational mission.
• Skilled at prioritizing, analytical thinking, problem-solving and able to employ these in making sound recommendations.
• Adept at building and managing relationships with staff, consultants, members, coalition members, and community partners.
• Excellent communicator, both written and verbal.
• Experience working in deadline-driven environments, and proven ability to meet deadlines.
• Demonstrated ability to work as part of a team and with people from a variety of different racial, ethnic, socioeconomic, educational, religious, sexual, gender, and generational backgrounds.

Benefits

• Starting salary is $80,000.
• Comprehensive health (medical, dental, vision, and FSA).
• Matched retirement savings.
• Three weeks’ vacation.
• Sick and family leave.
• Sabbatical program.

How To Apply

To apply, provide a cover letter, resume, and list of three references (applicants will be notified in advance of any outreach to your references). Applications will be reviewed on a rolling basis until the position is filled. More information about BLMP can be found at BLMP.org .