[Hiring] Operations Manager @Go Fish Digital

Role Description

Go Fish Digital is where digital marketing meets clarity, creativity, and scale. As we grow and integrate our teams, we are strengthening the operational infrastructure that helps excellent client work happen consistently.

The Operations Manager will play a hands-on role in making the agency’s systems and processes work accurately and reliably every day. This person will coordinate critical client transitions, maintain core operational platforms, support team members, improve workflows, and help ensure established processes are followed. This is not a passive administrative role. You will be expected to take ownership, exercise judgment, identify recurring problems, and follow work through to completion.

You will be responsible for the day-to-day execution of core operational processes that support client delivery and agency-wide systems.

• Coordinate client onboarding, offboarding, and scope changes.
• Maintain accurate information across Salesforce, SCOPE, ClickUp, and related platforms.
• Serve as a responsive resource for operational questions and requests.
• Help improve how work gets done by documenting processes and identifying recurring issues.
• Build practical AI-enabled workflows and reinforce established expectations.

Qualifications

• Approximately four to seven years of experience in agency operations, business operations, client operations, project management, revenue operations, or a related field.
• Experience in a marketing agency, professional-services organization, or multi-client environment strongly preferred.
• Experience administering CRM, project-management, workflow, or reporting platforms.
• Demonstrated experience documenting, improving, or supporting cross-functional business processes.

Requirements

• Strong attention to detail and the ability to maintain accurate information across interconnected systems.
• Ability to manage recurring responsibilities while also completing improvement projects.
• Strong follow-through, with the ability to anticipate risks, manage dependencies, and complete work without repeated reminders.
• Sound judgment about when to solve independently, seek input, or escalate.
• Practical experience using generative AI, automation, or workflow tools to improve business processes.
• Ability to test AI-supported workflows thoughtfully and recognize where human review is required.
• Comfort learning new systems and translating technical capabilities into practical workflows.
• Strong written communication and process-documentation skills.
• Ability to communicate requirements, decisions, and next steps clearly across teams.
• A responsive, service-oriented mindset balanced with disciplined prioritization and accountability.

Benefits

• Competitive compensation
• Flexible work environment
• Medical, dental, and vision insurance
• Unlimited paid time off
• 401(k) with company match
• Company-paid life and disability insurance
• Paid parental leave
• A collaborative culture with autonomy and ownership
• Employee wellness programs and additional perks

Company Description

We believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth.

We are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed.