[Hiring] Operations Manager @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

The Operations Manager (AI & Growth Operations) will be responsible for leading cross-functional operational initiatives, improving internal workflows, and implementing AI-powered systems that enhance organizational efficiency. The Operations Manager will partner with leadership, marketing, operations, and technical teams to manage projects, optimize processes, implement automation, and ensure strategic initiatives move from planning to execution. This role is ideal for someone who thrives in fast-paced environments, enjoys solving operational challenges, and is passionate about leveraging AI and technology to build scalable systems.

Location: Fully Remote | 9:00 AM - 5:00 PM EST

Key Responsibilities

• Operations & Project Management
  • Lead cross-functional operational projects across the organization.
  • Coordinate project timelines, priorities, owners, and deliverables.
  • Track project progress, identify blockers, and proactively resolve issues.
  • Hold teams accountable for deadlines, milestones, and project commitments.
  • Maintain visibility into strategic initiatives through documentation and reporting.
• Workflow Optimization & Process Improvement
  • Analyze existing workflows to identify inefficiencies and opportunities for improvement.
  • Partner with marketing and operational leaders to streamline business processes.
  • Develop and maintain SOPs, documentation, and scalable operational procedures.
  • Improve internal systems that support organizational growth.
  • Introduce structure while maintaining operational agility.
• AI Implementation & Automation
  • Support the implementation of AI-powered workflows across the organization.
  • Identify opportunities where AI and automation improve productivity, reporting, and execution.
  • Collaborate with technical teams to translate business requirements into AI-enabled solutions.
  • Implement automations, dashboards, reporting systems, and operational tools.
  • Stay informed on emerging AI technologies and recommend innovative solutions.
• Project Management Systems & Reporting
  • Manage and optimize project management platforms such as ClickUp.
  • Improve project planning, prioritization, assignment, and tracking processes.
  • Build operational reporting dashboards and performance metrics.
  • Ensure project information remains accurate and teams follow established workflows.
• Cross-Functional Collaboration
  • Serve as the operational bridge between marketing, leadership, operations, and technical teams.
  • Improve communication, coordination, and execution across departments.
  • Translate business challenges into actionable operational solutions.
  • Align teams around organizational priorities and strategic initiatives.

Qualifications

• 4–8 years of experience in operations, consulting, project management, agency operations, or a related field.
• Experience leading cross-functional projects and operational initiatives.
• Experience improving business processes and organizational workflows.
• Experience working in fast-paced environments with multiple priorities.
• Marketing agency, growth marketing, or digital marketing experience is strongly preferred.

Requirements

• Strong project management and operational leadership skills.
• Experience implementing workflows, automation, dashboards, and operational systems.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to collaborate effectively with technical teams and developers.
• Excellent written and verbal communication skills.
• Ability to organize complex information and communicate clearly with stakeholders at all levels.
• Strong ownership mentality with exceptional follow-through.
• Experience using ClickUp, Asana, Monday.com, ChatGPT, Claude, Gemini, and other AI-powered productivity and automation tools.

What Success Looks Like

• Cross-functional projects are consistently delivered on time with clear ownership and accountability.
• Operational workflows become more efficient, organized, and scalable.
• AI-powered tools and automations successfully reduce manual work and improve productivity.
• Teams have greater visibility into priorities, deadlines, and project progress.
• Project management systems are optimized and consistently adopted across the organization.
• Operational processes are documented, repeatable, and continuously improved.
• Leadership receives accurate reporting and operational insights that support strategic decision-making.

Opportunity

This is an exciting opportunity to help shape the future of a modern, AI-enabled growth marketing agency. As the Operations Manager (AI & Growth Operations), you'll build scalable systems, optimize cross-functional operations, and implement AI-powered workflows that improve how teams collaborate and execute. You'll work across marketing, operations, and technology while making a lasting impact on the organization's growth and operational excellence.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets