[Hiring] Operations Manager @SMDigital

Role Description

• Lead and align all operational functions across teams to ensure efficiency and effectiveness
• Drive the execution of strategies that support the company's mission, vision, and growth goals
• Oversee team supervisors and ensure consistent, high-quality performance across the floor
• Identify operational gaps and implement scalable, people-centered process improvements
• Analyze performance data and metrics to make informed, strategic decisions
• Build strong cross-functional relationships with HR, QA, Finance, and leadership
• Lead regular operational reviews, reporting cadences, and team-wide communications
• Foster a culture of accountability, ownership, and continuous improvement at every level

Qualifications

• 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)
• A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention
• A proven people leader — you develop talent, build trust, and create teams that perform
• Data-driven and decisive — you let metrics guide your strategy without losing the human element
• Exceptional communicator across all levels of the organization
• Strong project management skills with the ability to juggle multiple priorities without dropping the ball
• Experienced with workforce management tools, CRMs, and operational reporting systems
• Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

Benefits

• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner

Home Office Requirements (Must Provide Screenshot)

• Stable internet connection with at least 100 Mbps postpaid
• Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent
• For Windows users: Windows 11 OS is required
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup