[Hiring] Operations Manager @Airspace

Role Description

As an Operations Manager, you play a pivotal role in the ongoing performance of your sector and its transformation into a regionally elite operating team as Airspace matures and grows. On several of the sector's biggest calls, you'll partner closely with your Senior Manager today, building toward full ownership of that scope as you grow into the role.

The role sits at the intersection of Operations and nearly everything else at Airspace: Revenue, Network, Finance, R&D, and Quality Assurance all depend on you and your Senior Manager to represent your sector accurately and to bring their priorities back to your team. Because your sector's customers and partners may span regions and time zones, you'll need to be just as effective coaching and leading when you're not in the room as when you are.

What You'll Do

• Own Sector Performance and Escalations
• Get hands-on with the sector team when needed to support the frontline and protect service levels.
• Act as the highest escalation point for day-to-day frontline operations within your sector.
• Monitor sector performance trends daily, weekly, and monthly, using coaching and feedback to resolve KPI issues and drive account-level process improvement.
• Partner with your sector leadership to define sector-specific Standard Work, KPI benchmarks, and the reporting cadence for leadership.
• Represent Operations Externally and Cross-Functionally
• Support your sector leadership in representing your sector during major customer milestone meetings and deployment calls.
• Partner with Revenue, Network, R&D, and Finance to shape SOPs, support high-value revenue motions, and scope customer-specific solutions.
• Partner with Quality Assurance on live-operational support, shipment reviews, and corrective action plans.
• Partner on Staffing and Team Composition
• Partner with your Senior Manager on team headcount decisions, hiring, and compensation/leveling decisions.
• Partner with sector Directors and the People team on the recruiting pipeline, interview process, and assessment framework.
• Partner with sector leadership to plan and facilitate new hire onboarding.
• Maintain a coverage schedule that provides sufficient operations coverage 24/7/365.
• Own Training and Enablement
• Own management of the training platform (WorkRamp) and its associated modules for your sector.
• Support new hire training by helping plan the training schedule and stepping in to help deliver content as needed.
• Coach and Develop Your Leaders
• Define and manage a rhythm of the business - routine touchpoints with supervisors, priority-setting, and progress tracking against KPIs.
• Conduct regular skip-level 1:1s with frontline operators to stay connected to on-the-ground performance.
• Partner with your Senior Manager on Semi-Annual Review (SAR) prep.
• Define personal performance goals and coach individual contributors and personnel leaders.
• Hold regular meeting cadences with Driver Operations and Network.
• Drive Continuous Improvement
• Scope, lead, or supervise initiatives supporting company OKRs, sector performance gaps, or new capability requirements.
• Build roll-out plans for new processes and lead supervisors and leads to drive high adoption.
• Proactively identify where new services, capabilities, or certifications would benefit the sector.
• Maintain a regular pulse on operational efficiency and service quality.

Qualifications

• Proven experience managing high-performing operations teams, ideally in time-critical logistics, marketplace, or supply chain environments.
• Demonstrated ownership mindset — comfortable driving outcomes and taking accountability for your decisions.
• Strong cross-functional influence, with a track record of aligning Revenue, Network, Finance, R&D, and Quality Assurance.
• Experience managing distributed teams across time zones and schedules.
• Comfort partnering on KPI definition and owning the follow-through.
• Strong coaching and people-development skills.
• Grace under pressure — a track record of navigating and resolving high-stakes situations.
• Bachelor's degree in a related field, or equivalent practical experience.

Requirements

• In your first 90 days, build relationships across your sector team and cross-functional partners.
• By 180 days, independently manage day-to-day escalations and staffing coordination.
• Take a growing lead in cross-functional conversations.
• Run your first new-hire training cycle.
• Co-own SAR prep and delivery with your sector leadership.

Benefits

• Salary range: $80,000 - $85,000 / year.
• Bonuses based on sector performance.
• High-quality health, vision, and dental care plan options.
• 401K company contribution program.
• Professional learning and training reimbursements.