[Hiring] Operations Lead @Careers at Eucalyptus

Role Description

We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable operations workforce. You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery. This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment.

Key Responsibilities

• Strategy & Market Development (Japan)
  • Lead clinical input for new product launches and market expansion in Japan
  • Shape and continuously improve Japan-specific models of care
• Workforce Scaling & Management
  • Build and scale a reliable, high-quality network in Japan
  • Partner with hiring teams to design and execute screening, assessment, and onboarding processes
  • Establish systems for rostering, utilisation, and performance management
• Quality, Insights & Risk Management
  • Monitor performance through audits, data analysis, and insights
  • Lead incident and complaint management, including triage, escalation, and resolution
  • Implement continuous quality improvement initiatives to enhance patient outcomes
  • Develop scalable guardrails and safety protocols
• Advisory & Cross-Functional Collaboration
  • Review and localise clinical content, patient communications, and educational materials
  • Collaborate closely with partners, operations, and patient support teams
  • Ensure effective coordination for risk management and escalation pathways
• Governance & Compliance (Japan)
  • Establish and maintain governance frameworks aligned with Japanese regulations
  • Develop clear protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes)
  • Support regulatory readiness, audits, and compliance requirements
  • Work closely with external stakeholders to ensure adherence to local standards of care
• Practitioner Collaboration & Leadership
  • Act as the primary escalation point for Japanese prescribers and clinicians
  • Foster strong collaboration between remote practitioners and internal teams
  • Provide leadership, guidance, and ongoing support to practitioners

What Success Looks Like

• A scalable and high-performing prescriber network in Japan
• Strong adherence to quality and safety standards
• Clear and effective governance frameworks tailored to Japan
• Seamless collaboration between clinical, operational, and commercial teams
• Established trust with local regulators, partners, and stakeholders

Qualifications

• Experience in operations and/or strategy in a rapidly scaling organisation
• Proven ability to build and scale teams or processes in a fast-paced environment
• Strong stakeholder management skills, with the ability to work across local and global teams
• Fluent in Japanese (native or equivalent level) and comfortable working in English

Benefits

• Thoughtful, evidence-based clinical care
• Ethical and responsible prescribing
• Accessible, affordable treatment options
• Warm, non-judgemental support for every patient
• Access to learning budgets (includes language learning)
• Wellness budgets, mental health support through our Employee Assistance Program
• Annual health checks, flu shots, and work from anywhere policy
• Work with state-of-the-art tools and contribute to bold, impactful solutions in healthcare