[Hiring] Operations Innovation Strategist @Avantpage, Inc.

Role Description

The Operations Innovation Strategist is the Innovation team’s operational engine — the person who makes sure the bold ideas we scope actually work in the real world. Reporting to the Senior Innovation Strategist, this role grounds every innovation initiative in operational reality:

• Validating that new products can be delivered within our workflows and SLAs.
• Driving internal optimizations and automations that make our offerings scalable.
• Owning the clean handoff of launched products into repeatable, well-documented operations.

This is a builder’s role for someone who loves untangling how work actually gets done, then re-designing it to be faster, cleaner, and ready to scale. You will be a key partner in delivering on our 2026 goal of shipping the Innovation Roadmap on time.

Duties and Responsibilities

• Operational Feasibility & Validation
  • Serve as the operational voice in discovery, framing, and mock-up reviews.
  • Validate workflow feasibility, SLA constraints, and cross-team dependencies for each initiative on the Innovation Roadmap.
  • Maintain a living operational constraints log for the Innovation team.
  • Translate operational concerns into structured, written feedback within agreed review windows.
• Internal Optimization & New Build
  • Identify, prioritize, and lead internal process optimizations.
  • Map current-state workflows and define improved future-state processes.
  • Partner with subject-matter experts across operations to standardize repeatable processes.
  • Measure the impact of optimization work and report improvements against roadmap and margin goals.
• Product-to-Operations Handoff
  • Own the transition of newly launched products from the Innovation team into standing operations.
  • Develop operational playbooks, runbooks, and training materials.
  • Establish operational metrics and monitoring for launched products.
  • Act as the connective tissue between Innovation and delivery teams.
• Cross-Functional Collaboration
  • Work closely with the Senior Innovation Strategist, GTM Strategist, and VP of Innovation.
  • Serve as a named, reachable working contact for operational questions throughout each product cycle.
  • Champion a culture of continuous improvement and thoughtful experimentation.

Qualifications

• 3+ years in operations, business process improvement, program/project delivery, operations analysis, or a related field.
• Demonstrated success redesigning a workflow or process with measurable gains.
• Strong systems thinking: able to see how a change in one workflow ripples across teams.
• Hands-on comfort building automations, tools, or templates.
• Excellent documentation and communication skills.
• Highly organized and self-directed, with a bias toward action.
• Familiarity with AI, automation, and digital transformation trends.

Requirements

• Experience in language services, translation technology, or a related B2B services or regulated-services industry.
• Exposure to agile, lean, or Six Sigma / continuous-improvement methodologies.
• Experience operationalizing new products or service lines.

Benefits

• Joining a vibrant multicultural team spread across the Americas, Asia, Africa, and Europe.
• Professional development and growth opportunities in the localization industry.
• Training in new tools, technologies, and processes.
• Energetic, multicultural, and empathetic working environment.