[Hiring] Operations Engineer @Airbnb

Role Description

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health:

• Using LLM-powered triage and intelligent automation to resolve tickets.
• Speeding up incident response and building self-healing observability.
• Prototyping agentic workflows and embedding AI into runbooks and diagnostics.
• Continuously looking for repetitive work automation can take over.

Success looks like:

• A shrinking backlog of recurring ticket categories through AI-assisted automation.
• Faster MTTR powered by intelligent alerting and root-cause suggestions.
• Dashboards/reporting enhanced with AI-driven insights for stakeholders.

A typical day includes:

• Managing the ticket queue prioritizing and resolving requests.
• Participating in a rotating on-call and incident response schedule.
• Building and maintaining monitoring dashboards (Tableau, Superset, Grafana).
• Using AI-assisted tools (e.g., Claude, Copilot) for triage and documentation.
• Writing and maintaining code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash).
• Partnering with global stakeholder teams to drive issues to resolution.

Qualifications

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch).
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS).
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto).
• Experience with Infrastructure as Code.
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud.
• Comfort working in ticket/workflow-driven environments using Jira and Confluence.
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus.

Benefits

• Base pay range: $136,000 — $160,000 USD.
• Role may be eligible for bonus, equity, benefits, and Employee Travel Credits.

Company Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

The Community You Will Join:

• BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams.
• We drive technical breakthroughs and strategies that redefine what it means to belong anywhere.
• The Global Operations team at BizTech manages production services across Airbnb’s corporate environment.
• We partner across BizTech to scale service quality, efficiency, and resilience.