[Hiring] Operations Director @Maximus

Role Description

This role provides leadership and oversight of the supplier relationship within Health Assessment Advisory Service (HAAS), driving performance, managing commercial governance, and ensuring all contractual commitments, service standards, and partnership obligations are successfully delivered.

• Ensure the successful delivery of the contract through strong commercial leadership and business acumen, driving performance across quality, service delivery, financial outcomes, and client satisfaction.
• Leading the operational service streams for the delivery of WCA and SB ensuring all areas of responsibility deliver agreed commercial and internally focused metrics including driving improvement year on year in employee engagement and key people metrics.
• Drive a robust and collaborative relationship with the client through high quality, consistent and professional high performing service delivery.
• Provide regular performance, commercial, and strategic updates through the established governance framework, ensuring timely reporting and escalation of key risks, issues, and opportunities to the Senior Leadership Team (SLT).
• Ensure all contract initiatives are aligned with the organisation’s strategic objectives and agreed delivery approach.

Qualifications

• Demonstrable expertise in managing complex, multi-million-pound contracts, with a proven track record of delivering commercial, operational and contractual performance within highly regulated environments.
• Significant experience leading a national operations function within a large-scale outsourced service delivery, public services or process-driven organisation.
• Proven success in leading, developing and motivating high-performing leadership teams, creating a culture of accountability, continuous improvement and operational excellence.
• Extensive experience managing geographically dispersed, multi-site operations, ensuring consistent service delivery, quality standards and contractual compliance.
• Strong track record of building effective relationships and influencing executive-level stakeholders, including clients, commissioners, government departments, partners and senior internal leaders.
• Demonstrated success in delivering large-scale operational transformation programmes, change initiatives and performance improvement projects within complex operating environments.
• Experience leading through uncertainty, organisational change and contract mobilisation, remediation or recovery programmes.
• Evidence of using data, management information and performance insight to drive decision-making, improve outcomes and mitigate operational risks.
• Excellent understanding of governance, risk management, quality assurance and compliance frameworks within regulated service environments.

Requirements

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Strong organisational and time management skills.
• Ability to influence, negotiate, and build effective working relationships.
• Strong problem-solving and decision-making capability.
• Flexible and innovative approach to operational challenges.
• Commercial awareness and strategic thinking. Ability to drive performance, engagement, and continuous improvement.
• Capability to lead large-scale operational change and transformation initiatives.

Benefits

• As and when needed, due to business needs.

Company Description

MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
• The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.
• Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.