[Hiring] Operations Coordinator @DKI Services LLC

Role Description

The Operations Coordinator will assist the Operations Team with managing commercial projects for DKI’s commercial clients. This is a remote position that reports directly to the Operations Consultant (Emergency and CAT Response Lead) but will provide support for the Operations Team as a whole based on workload and client needs. Duties will include, but are not limited to:

• Highest level customer service to maintain client experience and retention
• Dispatching of jobs to DKI Service Providers who are “boots on the ground” for services
• Monitoring work in progress
• Securing updates from DKI clients and DKI Service Providers regarding project needs and progress
• Assisting with auditing files in preparation for billing

Position responsibilities include regular communication with:

• DKI clients
• DKI Restoration Industry and Trades Service Providers and contractors
• Operations Team Consultants
• Operations Team Project Coordinators

Candidates must be able to work with a high degree of accuracy and attention to detail and must work both independently and with colleagues. Above average organizational and time management skills, as well as good interpersonal, verbal, and written communication skills are also required.

Qualifications

• Highly skilled at project management; able to manage multiple projects with various deadlines
• “Team Player” willing to jump in and help the Operations Team as needed
• Strong organization and time management skills
• Strong attention to detail and communication skills
• Ability to perform under stress and thrive in a fast-paced, intense work environment
• Ability to analyze, diffuse, and problem-solve situations
• Work efficiently and effectively, both independently and as a team
• Excellent client and customer service skills
• Knowledge of Restoration Industry software (Xactimate, T&M Pro, Moisture Mapping software reports) is a plus but not required
• Strong business software skills - Microsoft Teams, Microsoft Outlook, Microsoft Office apps
• Must conduct themselves according to the DKI Core Values

Requirements

• For new projects, communicate to the DKI Service Provider the client’s service level requirements
• Assist members of the DKI Operations Team in evaluating scope of work for projects
• Maintain up-to-date job file records in DKI’s CRM job platform
• Recognize and resolve any issues related to the project to ensure client satisfaction
• Establish and maintain positive relationships with DKI Service Providers
• Manage multiple projects simultaneously with multiple clients
• Audit and review estimates and projects for accuracy
• On-Call rotation
• All other duties as assigned

Benefits

• Health/Dental/Vision Benefits
• PTO
• Paid Holidays
• 401(k)
• Internet service allowance