[Hiring] Operations Coordinator @Lighthouse Youth & Family Services

Role Description

We are hiring an Operations Coordinator in our OhioRISE program. This role involves communicating financial information using databases, spreadsheets, and visual aids. It includes collecting outcome data, maintaining reports, handling data entry, and managing administrative tasks for the assigned service area. The position supports the OhioRISE Director in quality initiatives and compliance requirements with subcontracted providers and coordinates administrative functions.

Starting hourly pay $21.00 and up, based on Education and Experience.

Essential Functions:

• Maintains logs, databases, client files, and/or relevant program data.
• Tracks and organizes outcome data for assigned Service Area.
• Coordinates and manages administrative functions including compliance and billing.
• Learns, follows, and ensures compliance with contractual obligations and internal policies and procedures in providing services to customers.
• Responds to information/data/audit requests with the appropriate client or program information.
• Supports and assists Service Area Director in training.
• Manage referrals and referral processing for OhioRISE care coordination.
• Provides routine support and assistance to staff through individual and group conferences, assistance in analyzing technical problems, and in improving their processing skills.
• Reviews management reports and case records.
• Trains new employees in areas such as organizational policy, procedures, EHR systems, and organizational or governmental regulations.

Qualifications

• High School diploma/GED. Bachelor’s Degree Preferred.
• Demonstrated high degree of cultural awareness.
• One year of relevant experience.
• Prefer Three years’ experience working in a medical referral position and/or nonprofit administrative management environment required.
• Ability to use appropriate databases, spreadsheets, and other software.
• Must be able to operate in an Internet-based, automated office environment.
• Bilingual in English and Spanish preferred.

Benefits

• Rewarding career - make a difference in the lives of youth!
• Top Workplace 2023.
• Work for a diverse, seasoned and well respected agency with engaged leadership team.
• Recovery Friendly Workplace.
• Ability to work remotely for some roles.
• Competitive pay based on licensure/education.
• Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave).
• Medical, dental, vision, including company paid life and long-term disability insurance.
• 401k Retirement Plan including company match (up to 6%).
• Tuition Reimbursement and Department of Education’s Loan Forgiveness Program.
• Employee Assistance Program.
• Engaging Wellness Program.
• Referral Bonus Program.
• Licensure renewal reimbursement; paid training and professional development opportunities.
• Casual dress.