[Hiring] Operations Analyst @Ascend Technologies

Role Description

The Operations Analyst ensures every won deal becomes an accurate, billable contract. You will review deals for quality, work closely with Sales and Project Management on smooth customer setup, and produce the billing and financial data Ascend invoices from.

• Quality-check won opportunities and quotes in Salesforce against signed agreements, partnering with Sales to resolve discrepancies before deals are finalized.
• Set up and validate contracts, rate cards, and billing data in ServiceNow, confirming accuracy against Salesforce.
• Activate and maintain contracts, amendments, renewals, and cancellations in Salesforce.
• Project Setup and Communication to Project Management team.
• Ongoing Contract Management and Billing for all ServiceNow contracts, projects, and other services through expense line review and processing.
• Meet monthly billing cutoffs so invoices are accurate and on time.
• Identify and investigate data discrepancies between systems and recommend fixes.
• Supplement and report detailed financial information to Ascend Finance department.
• Demonstrate clear and precise communication with all adjacent departments.
• Train and onboard new hires to Service Operations.
• Help build and improve QA checklists, training guides, and processes for the team.
• Document key process flows, and help design and document relevant system changes.
• Partner with IT and business teams to execute system changes that improve efficiency.
• Create and maintain service offerings and SKUs for new products and services.
• Other Responsibilities as assigned by management.

Qualifications

• 1-2 years in billing, revenue operations, contract administration, sales operations, or account management.
• Strong attention to detail, with a habit of checking work against source documents.
• Advanced Excel skills (lookups, pivot tables, comparing large data sets).
• Clear written communication, and comfort sending work back to colleagues.
• Comfort in a changing environment where processes are still being built.
• Finance, ServiceNow, and Salesforce experience is a plus.

Requirements

• Must be able to sit, stand, and bend for the duration of shift.
• The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and driving to the work site to meet with client(s).

Benefits

• Competitive salary.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings options.
• Flexible time off (FTO).
• Professional development opportunities.