[Hiring] Clinical Cloud Operations Analyst @Hyland

Role Description

The Clinical Cloud Operations Analyst applies working clinical imaging and technical knowledge to investigate and resolve moderately challenging, conventional application and workflow issues for assigned customers. This role evaluates diagnostic evidence and standard interactions among supported applications, PACS, databases, networks, and DICOM or HL7 interfaces using established methods.

The analyst manages assigned work under general supervision, independently completes familiar tasks within approved procedures, and seeks guidance for unfamiliar, cross-system, or higher-risk issues. This position contributes to requirements documentation, prescribed testing, and approved change validation — playing a meaningful role in ensuring clinical imaging operations run smoothly and reliably for the customers we serve.

Your Role Responsibilities? Here's What You'll Do.

• Investigate and resolve moderately challenging clinical application and imaging workflow issues — applying working knowledge of PACS, supported applications, Windows, SQL databases, networks, DICOM routing, and HL7 message behavior using established diagnostic methods, documented practices, and support processes.
• Review application logs, approved system data, interface messages, and customer-reported workflow behavior to identify likely causes — using documented checks, escalating conflicting evidence or unfamiliar dependencies, and maintaining accurate case records and troubleshooting documentation throughout the resolution process.
• Gather and document customer-reported workflow needs and issue details using established templates — confirming understanding with clinical users, customer IT, and experienced analysts, and recognizing observable effects on workflow, image or data availability, and data consistency.
• Serve as a primary operational contact for assigned customers — providing clear and timely updates on progress, dependencies, risks, and delays, while maintaining full case accountability through documented and verified resolution.
• Execute documented functional and integration test cases for assigned fixes, upgrades, or configuration changes — recording results and discrepancies, assisting with regression testing and clinical-user validation, and supporting approved implementations, upgrades, migrations, and post-change checks within assigned responsibilities.
• Collaborate with clinical, application, database, network, integration, cloud operations, and engineering colleagues on assigned issues — following applicable privacy, security, and protected health information handling requirements, and contributing to internal knowledge resources by identifying recurring issues and suggesting practical improvements.

Qualifications

• Bachelor's degree or equivalent experience — with typically 2–4 years of relevant experience in clinical imaging, PACS administration, healthcare technology, application support, or technical support.
• Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, supported clinical applications, and customer support practices — with the ability to investigate standard imaging and message-flow issues within assigned scope.
• Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic methods — with the ability to interpret evidence and perform approved data checks without requiring advanced database administration or infrastructure design expertise.
• Good critical thinking, problem-solving, and attention-to-detail skills — with strong organizational and time-management skills, including the ability to prioritize assigned work and manage requests through completion under general supervision.
• Good customer service, collaboration, and oral and written communication skills — with the ability to complete familiar assignments independently within established procedures, work effectively with others, and seek guidance when scope, precedent, or risk requires it, with up to 10% travel may be required.

Requirements

• Relevant clinical imaging or PACS credentials such as ARRT, PARCA CPAS, CIIP, or vendor-specific PACS certification — when applicable to the assigned portfolio.
• Exposure to RIS or EHR interactions, clinical interfaces, documented testing, or approved upgrade and migration validation — with familiarity with change-control, access, privacy, security, and protected health information handling procedures.
• Practical experience gathering and documenting workflow needs, following prescribed test scenarios, recording results accurately, and identifying discrepancies for review.
• Experience collecting and documenting reproducible evidence of suspected software defects — summarizing observed behavior and customer impact for review by experienced analysts and engineering teams.
• Familiarity with approved implementations, upgrades, migrations, and post-change checks — with experience supporting quality and compliance processes within a clinical or healthcare IT environment.

Benefits

• The base salary compensation range for this role is $63,400 – $79,200 per year. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.