[Hiring] Operations Analyst @myKaarma

Role Description

We are seeking an Operations Analyst who will embody a customer-first mindset, ensuring high service uptime across Cloud, Server, Network, Storage, and Database environments. Grounded in the “Working Backwards” philosophy, the ideal candidate will actively design and optimize monitoring tools tailored to customer needs. This role requires cross-functional collaboration across global teams with a “Think Big, Start Small, Scale Fast” mindset. If you thrive in a dynamic, customer-centric environment and embrace a modern, data-driven approach to operations, this position offers the perfect opportunity.

Familiarity with AI-powered tools and automation technologies is a strong plus.

• Monitoring of L1 Resources for All domains to cover IT Environment (Cloud, Server, Network, Storage, and Database) and taking corrective action to ensure high service uptime.
• Evening OR night shift.
• Create / Setup monitoring Alerts & Dashboard.
• Design and develop infrastructure monitoring, reporting tools, and configuration management tools.
• Demonstrates curiosity in leveraging AI to enhance daily operations and quickly adapts to new AI tools for workflow improvement.
• Fine-tuning configuration to maintain the performance and functionality of the monitoring solutions in place.
• Prepare and maintain documentation and reports, and provide follow-up status on identified tasks.
• Handle outage processes and escalations based on the standard procedure and follow up with the different engineering teams on pending high-priority tickets.

Qualifications

• Graduate in Computer Science or related area.
• Good Communication Skills (Should be able to communicate with the US & Canada Team).
• 0-3 years of experience.
• Understanding of AI concepts, with familiarity in current AI tools used for monitoring.
• Good knowledge of cloud providers like AWS, and GCP.
• Familiarity with the fundamentals of Linux scripting languages.
• Aware of configuration management tools like Ansible, Puppet, and Chef.

Requirements

• Experience with monitoring systems like Prometheus and Grafana.
• Red Hat Certification.
• Knowledge of logging solutions such as Graylog.

Benefits

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, life, and disability benefits.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect and unlimited lunch, snacks or refreshments onsite.