[Hiring] Operations Analyst @Public Consulting Group

Role Description

Manages client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner.

• Produces monthly and quarterly reports based on systems data to meet client and team deliverables.
• Coordinates with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes.
• Analyzes monthly and quarter time study results and responses in accordance with project procedures.
• Communicates effectively with clients and team members to provide information and assistance relative to system support and client management.
• Analyzes system response data in a timely manner and provides analysis to project managers for review and facilitates timely feedback to clients to ensure quality future data.
• Recognizes opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
• Performs ad hoc tasks related to various projects for a variety of project managers and staff.

Qualifications

• Bachelor’s degree or higher is preferred, preferably in business, business administration, accounting, social work, public policy, or other closely related fields.
• 2-3 years working in office or corporate environment required.
• Experience with MS Office suite required.
• Application, Call Center/Client Service Experience strongly desired.

Requirements

• Ability to provide superior customer service support via phone and email.
• Excellent verbal and written communication skills.
• Analytical skills, including the ability to analyze and organize data.
• Ability to manage time to meet deadlines and manage and coordinate several ongoing assignments.
• Ability to work independently and with a team.
• Ability to troubleshoot customer and system issues.
• Ability to effectively present information and respond to questions from project managers, clients, and other colleagues.

Benefits

• Medical and dental care benefits.
• 401k.
• PTO.
• Parental leave.
• Bereavement leave.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role.

Range: $49,500 - $69,500

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.