[Hiring] Senior Professional Services Operations Analyst @Loftware

Role Description

The Senior Professional Services Operations Analyst serves as the primary PSA (Certinia) Administrator as well as an operational systems owner for Loftware's Professional Services organization. This role is responsible for the integrity, configuration, governance, and day-to-day administration of Certinia PSA and related Salesforce processes that support:

• Project delivery
• Project financials
• Billing readiness
• Utilization management
• Resource planning
• Operational execution

As the functional owner of Professional Services operational systems, this individual ensures:

• Data accuracy
• Process compliance
• Financial hygiene
• System effectiveness across the entire services lifecycle

The role acts as the central point of coordination between:

• Professional Services
• Finance
• IT
• Cloud Operations
• Leadership

In addition to PSA administration responsibilities, the role provides operational analytics, reporting, and business insights that help leadership manage:

• Utilization
• Capacity
• Project performance
• Revenue realization
• Organizational effectiveness

Qualifications

• Advanced knowledge of Certinia (FinancialForce) PSA Administration
• Salesforce platform and services-delivery objects
• Professional Services operations and delivery methodologies
• Project accounting and project financial management
• Billing and revenue recognition processes
• Utilization and resource management
• Capacity planning and forecasting
• Operational governance and data quality management
• Reporting, analytics, and business intelligence

Requirements

• Strong systems administration expertise
• Deep understanding of how Professional Services organizations operate and generate revenue
• Ability to evaluate cross-functional challenges involving system configuration, project data quality, financial controls, utilization management, billing exceptions, revenue schedules, workflow adoption, and operational process effectiveness

Benefits

• Salary range of $127,000 – $160,000 annually, commensurate with experience and qualifications
• Comprehensive benefits package for eligible employees

Company Description

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in:

• US
• UK
• Germany
• Slovenia
• China
• Singapore

We are a trusted partner for companies in various industries including:

• Automotive
• Chemicals
• Clinical trials
• Consumer products
• Electronics
• Food & beverage
• Manufacturing
• Medical device
• Pharmaceuticals
• Retail/apparel