[Hiring] Operations & AI Automation Manager @GKA

Role Description

We are not looking for someone to maintain an operations function. We are looking for someone to build one that mostly runs itself and then hold the bird's-eye view over it.

First 90 days: expect to grind.

• You will do a lot of things manually while you figure out what should be automated.
• Tasks include proposal assembly, report packaging, ticket triage, and client follow-up chasing.
• This is not the job forever, but it is the job at the start. You have to feel the pain before you can design it away.

After that: build and conduct.

• Automate the boring layer: proposal drafting and formatting, delivery reporting, ticket triage and routing, QA passes on tone and completeness, internal reminders, and status rollups.
• You'll build these with AI tooling and MCP connections across our CRM, project management, comms, and storage systems.

• Own the scope-drift problem: build tripwires that catch scope creep and communicate effectively with clients.
• Hold the bird's-eye view: monitor client activity, project expansions, and work distribution.
• Push ops outward, not inward: enable every team member to run their own operations through the systems you build.

Qualifications

• Experience running operations in a small and messy environment.
• Daily use of AI as a working tool, with real applications like automation or workflow creation.
• Strong opinions about systems and discomfort with repetitive manual tasks.
• Ability to communicate effectively about project scope with stakeholders.
• Comfortable being the only person in the room with the complete understanding of operations.

Requirements

• Judgment under ambiguity: ability to identify core issues in messy situations.
• AI and automation fluency: practical, hands-on experience with MCPs, agents, and workflow tooling.
• Follow-through: ability to notice problems and chase them down.
• Written communication in English: clear, direct, and professional output.

Benefits

• Real ownership of a function, not just a seat in someone else's process.
• Full budget and freedom to use the AI tooling you think is best.
• A front-row seat to a fast-scaling consultancy with commercial upside.
• Direct working relationship with the founders, with no layers.
• Opportunity to build the operating system of the company.

How to apply

Do not send a CV alone. It will not be read. Start your cover letter with "AI RevOps — [Your Name]" containing:

1. The scenario:

   A retainer client sends this message on a Friday afternoon: "Hi team, can you just set up our lead routing so leads go to the right salesperson? Should be quick. Also make sure the old leads get reassigned too."

   In under 400 words, tell us:

   • What questions you'd ask before anyone touches anything.
   • Your honest guess at whether this is one ticket or many, and why.
   • One automation or tripwire you'd build so this situation stops catching us by surprise.

   We are not looking for the "correct" answer. We're looking at how you think.

2. Proof of build:

   Link to or describe one thing you've actually automated or built with AI. Screenshots, a Loom, a repo, a workflow diagram — anything real. Tell us what it replaced and what it saved.

3. Your CV:

   Include a line on your salary expectation and notice period.

We reply to every applicant who completes the task. Applications without the scenario response are not considered.