[Hiring] Onboarding Coordinator @Stayd Collective

Role Description

You are the person who makes sure the thing that was agreed actually happens. This includes:

• Scheduling, vendor coordination, and onboarding a new property
• Chasing a repair that has been rescheduled twice
• Keeping the data in our systems true

This role is for someone who is happier with a closed loop than a busy inbox, and who will chase a vendor a third time without being asked.

Qualifications

• Enough daily overlap with US working hours to close loops the same day
• Written English clear enough for owner and vendor correspondence
• Experience with scheduling, coordination, operations or admin where you owned the follow-through
• Comfort with everyday tools — Google Workspace, Slack, a PMS, a spreadsheet
• Reliable internet and a quiet place to work

Requirements

• Scheduling and coordinating vendors, cleaners, and inspections against real calendars
• Onboarding new properties end to end — listings, access, supplies, documentation
• Keeping records in Guesty, Breezeway, SuiteOp and our own systems accurate
• Chasing commitments to completion, and escalating early when something will slip
• Writing to owners and vendors clearly enough that nobody has to ask what you meant
• Spotting the recurring failure and proposing the fix

Benefits

• This is a long-term team role on a strong, established global team
• Structured onboarding and ongoing support

Company Description

Haven manages cabins and mountain homes in the Great Smoky Mountains and around Knoxville, Tennessee. Steep driveways, hot tubs, wood stoves, and a season that swings from quiet weeks to a full house every weekend. It is a market where property care is guest experience — a cold hot tub is a ruined anniversary.