[Hiring] On Call Coordinator @Serenity Home Health Care

Role Description

The On-Call Coverage/Weekend Coverage Coordinator is responsible for providing timely operational support to clients, caregivers, and branch teams outside of regular office hours and throughout the weekend. This position provides active coverage for:

• Caregiver call-offs
• Urgent client and caregiver concerns
• Staffing needs
• Dashboard monitoring
• Missed visits
• Approved EVV-related issues
• Documentation
• Escalation
• Communication with branch leadership

This is an active working coverage position. The Coordinator is expected to remain available, responsive, and actively perform assigned responsibilities throughout scheduled coverage hours. The position follows a rotating two-week schedule totaling 60 scheduled hours per two-week cycle.

Qualifications

• Bilingual proficiency
• Experience in healthcare operations preferred
• Strong communication skills
• Ability to handle urgent situations

Requirements

• Answer caregiver and client calls and messages during assigned coverage hours
• Respond promptly to after-hours staffing and service-related concerns
• Handle caregiver call-offs and make reasonable attempts to secure appropriate replacement coverage
• Document all call-offs and restaffing attempts
• Confirm whether the affected visit was successfully covered
• Communicate unresolved staffing needs to the appropriate branch
• Address urgent client and caregiver concerns
• Escalate matters outside the Coordinator's authority to the appropriate manager
• Actively monitor the assigned AxisCare dashboard throughout the scheduled shift
• Follow up on missed visits and other dashboard alerts
• Contact caregivers and clients as needed
• Make reasonable restaffing attempts for uncovered visits
• Update visit memos and required documentation
• Document actions taken and outcomes
• Follow Serenity Home Healthcare's approved EVV procedures
• Assist with approved EVV and clock-in/clock-out issues
• Respond professionally to client and caregiver concerns
• Escalate matters involving client safety or emergencies
• Document all actions taken during on-call and weekend coverage accurately
• Complete required handoffs before the end of the assigned shift

Benefits

• Flexible part-time schedule
• Opportunity to work from home
• Supportive team environment

Company Description

Serenity Home Healthcare Inc. is dedicated to providing high-quality healthcare services to clients and caregivers. We prioritize professionalism, responsiveness, and effective communication in all our operations.