[Hiring] Manager, Operations Enablement & Capabilities @Fuze Health

Role Description

The Manager, Operations Enablement & Capabilities is responsible for delivering and managing process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement. This role works across operations, clinical, product management, technology, and customer-facing teams to define, develop, standardize, and optimize processes and supporting technology.

• Collaborate cross-functionally to understand, document, and translate complex business needs and technical requirements.
• Manage projects and identify workforce change management needed for successful implementation of new processes and technology enhancements.
• Bring leadership and excellent communication skills to manage all stakeholders in a dynamic environment.
• Lead initiatives to optimize operations while ensuring compliance for future company growth.
• Develop an engaged team, cultivating a high-performance environment rooted in continuous improvement.

Qualifications

• 7+ years in operations management, preferably in healthcare or digital pharmacy.
• 3+ years experience in effectively managing a team.
• Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment.
• Strong technical background in Salesforce, CRM optimization, and contact center technology.
• Strong analytical skills and ability to create and manage KPIs and dashboards.
• Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance).
• Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans.

Requirements

• Monitor industry trends, competitor activities, and new technologies to identify opportunities.
• Analyze customer feedback, operational performance metrics, and data insights to enhance user experience, satisfaction, operational efficiency, and turnaround time.
• Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience.
• Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology.
• Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide enhancements and administration of pharmacy technology and capabilities.
• Set clear expectations by aligning team tasks with broader company goals.
• Communicate transparently, regularly, and with high efficacy.
• Lead by example by demonstrating accountability, resilience, and high ethical standards.
• Ensure team excellence by providing leadership, guidance, feedback, development opportunities, and performance management.
• Delegate tasks effectively based on individual team member strengths and workloads.
• Foster team spirit and work to improve team culture and employee engagement.

Benefits

• Compensation Range: $102,400-$128,000/annually.
• Full-time employee benefits include:
  • dental, vision, and multiple group medical plans to choose from.
  • 401(k) retirement savings plan.
  • Group life insurance and AD&D insurance.
  • Flexible spending account (FSA) and health savings account (HSA).
  • Commuter benefits.
  • Employer-paid short-term (STD) and long-term disability (LTD) insurance.
  • Flexible vacation time and accrued paid sick time.
  • 10 paid holidays, including 2 floating holidays for full-time non-exempt employees.
  • Eight weeks of paid parental leave for eligible employees.
  • Additional paid weeks for the birthing parent and 4 weeks paid caregiver leave.
  • Lifestyle Spending Account allowance each month.