[Hiring] Manager, Global Operations @Sharecare

Role Description

The Manager of Global Operations has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The position also ensures that global operational activities are strategically organized and focused on achievement of company-wide operational goals, with an emphasis on:

• Global partner engagement and development
• Work quality
• Operational efficiency
• Long and short-term planning
• Customer-oriented thinking
• P&L profitability

The Manager will work closely with the Vice President of Global Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

Qualifications

• Master’s degree strongly preferred
• Minimum of 7-10 years proven success in manager or director level role
• Extremely team oriented
• High proficiency in Microsoft products required, Outlook, Word and Excel
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner

Requirements

• Set the tone and vision for the respective division with respect to Sharecare’s core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability and Innovation
• Operate within a team of functional managers to achieve goals and objectives quickly, efficiently and profitably
• Possess strong communication and training skills with global leadership and entry level staff
• Communicate essential updates to internal and external stakeholders
• Collect and assess documentation required to successfully transition regional operations activities to global
• Measure global performance to objectives established by Vice President of Global Operations
• Review, analyze, understand, and improve weekly, monthly and quarterly production performance
• Continually seek new opportunities to advance Sharecare’s transition plan
• Assist in building and strengthening global partnerships
• Facilitate the development of global partner management
• Heavy coordination with Operations and Client Success Manager(s) to onboard new clients

Company Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.