[Hiring] Lead, Residential Solar Service Operations @IGS Energy

Role Description

As Lead, Residential Solar Service Operations, you will play a key role in leading a team that oversees the performance, operations, and maintenance of our residential solar portfolio while managing strategic partner and contractor relationships. In this role, you will be responsible for:

• Facilitating the resolution of maintenance issues.
• Managing service invoices and costs.
• Validating system operation.
• Ensuring seamless communication between internal teams, contractors, and customers.
• Leading and developing a team of service partners to limit service tickets and resolve system issues efficiently.
• Communicating insights to partners to drive scalability, efficiency, and best-in-class service across a 500 MW+ residential solar business.

Qualifications

• Excellent communication and interpersonal skills, both verbal and written.
• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Ability to adapt, evolve, and thrive in an ever-changing environment.
• Exceptional organizational skills and document management skills with an acute attention to detail.
• Positive attitude, self-motivated, strong analytical skills, results-oriented, driven.
• Ability to navigate complex resolutions and master new technologies and platforms.
• Experience collaborating cross-functionally, internally and externally.
• Ability to simultaneously manage dozens of service contractor partnerships, multiple projects, and competing priorities.
• Ability to work both independently and as part of a team.
• Advanced knowledge of the Operation and Maintenance of photovoltaic systems.

Requirements

• Degree in Business Administration, IT, Operations, Renewable Energy focused, or other applicable field of study a plus, but not required.
• 2-4+ years of experience in the Solar or Energy industry.
• Familiarity with multiple Residential Solar system architectures.
• 3+ years of experience using Excel for analysis and as a tool to communicate complex data effectively.
• NABCEP professional certification a plus.
• Relevant manufacturer install certifications a plus.
• Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred.
• Familiarity with Customer Relationship Management (CRM) software a plus.
• Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint).

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$67,150.00 - $107,440.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].