[Hiring] Lead, Operations Strategy - Specialty Services Implementation @LifeStance Health

Role Description

As a Lead, Operations Strategy - Specialty Services Implementation, you will play an integral role in developing and implementing new service lines that improve the experience of LifeStance clinicians and patients across the country and further the mission of the organization. In this role, you will be a catalyst for change, driving growth, business process improvement, and initiatives aimed at growing LifeStance’s business offerings. As a member of the Ops Strategy - Specialty Services Team, you will leverage your expertise to lead and influence stakeholders, ensuring the seamless execution of national initiatives. You will work cross-functionally with all corporate teams, including Technology, People, Finance, Clinical Leadership & Shared Services to lead teams toward solving complex problems. Additionally, you will have the opportunity to build relationships with Operations leaders across the business to understand their needs and develop initiatives that allow them to better service patients across the geographies they lead.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

Key Responsibilities

• Drive the implementation of new service lines through a combination of direct involvement, partnership with the local operating team, and influence over internal stakeholder partners (shared services, corporate support, etc.).
• Execute, document and optimize on a scalable, repeatable playbook for launching new national programs at the site level.
• Provide subject matter expertise to all internal partners to ensure successful implementation and ongoing support of local Specialty Services programs.
• Collaborate with management to understand Specialty Services training needs and identify areas for improvement.
• Accountable for reporting standard key performance indicators, performance root causes, and action plans for improvement to management.
• Assess and analyze current business practices and procedures, identifying weaknesses and opportunities for enhancement.
• Develop comprehensive cross-functional project plans to drive changes and improvements in service line launches and performance.
• Lead the development of training content in various forms (live meetings, asynchronous Workday trainings, etc.).
• Organize and manage Specialty Services projects, ensuring alignment with organizational goals and objectives.
• Liaise between departments to ensure effective communication related to Specialty Services initiatives.

Qualifications

• Microsoft Office experience; Excel skills (pivot tables, formulas, etc.), PowerPoint presentation skills.
• Strong stakeholder management and influence skills, with the ability to align diverse perspectives, drive consensus, and facilitate decision-making in complex environments.
• Excellent written and verbal communication skills and ability to handle sensitive and confidential information.
• Demonstrated ability to quickly learn and synthesize new information, becoming a subject matter expert to drive informed decision-making and strategic insights.
• Highly organized with strong attention to detail and accuracy.
• Familiarity with project management software and applications is a plus.
• Qualified candidates must be legally authorized to be employed in the United States.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Education and Experience

• Bachelor’s Degree or equivalent experience required.
• 3+ years of healthcare experience required, with at least 1 year of healthcare leadership or management experience preferred. Experience at a high-growth company, a plus.
• Demonstrated experience collaborating with clinical and operational teams to design and implement programs that enhance clinical workflows and support patient care initiatives.
• Proven track record in managing EHR systems, billing, coding, and compliance processes to streamline operations.

Key Behaviors

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
• Focus on Stakeholder Needs: Anticipate, understand, and respond to the needs of key stakeholders to meet or exceed their expectations within the organization’s parameters.
• Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Foster Teamwork: Work cooperatively and effectively with across teams to set goals, resolve problems and make decisions that enhance organizational effectiveness.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organization: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, & activities.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Flexibility and Adaptability: Willingness to be flexible in responsibilities and duties and easily adapt to the needs of the company.
• Attention to Detail and Accuracy: Understands the need for accurate information in data analysis and communication with internal teams and stakeholders.
• Appreciation for Diverse Backgrounds & Thought: Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Physical Requirements

• Remote; flexibility to travel up to 10% of time to support projects or initiatives onsite at LifeStance practice locations or to attend team meetings.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation

$90,000 - $100,000/annually. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.