[Hiring] Junior Operations Specialist @Penbrothers

Role Description

The Junior Operations Specialist will become part of a global operations network as part of the Operations team based in Manila. Serving as the Product Quality daily flow coordinator, this associate plays a pivotal role in the Production team. You will be responsible for a set of tasks and coordination activities with the focus to maintain a very high standard in terms of output, quality, and service level for Product Quality activities. This role ensures proper planning and capacity allocation, enabling a smooth and stable operations flow.

Working Hours / Schedule: 9:00 am to 6:00 pm PHT, Monday to Friday.

Work Setup: Remote / Work from home (occasional face-to-face gatherings and onboarding at the Sheridan office.)

What you’ll do

• Daily management of the pool of Freelancers ensuring efficient works and workload management
• Daily monitoring of Product Match and Review metrics
• Creation of reports and status updates as needed
• Responsible for the daily overview of all related tasks across Quality Control processes as well as Product Match and Review ones
• Liaise with other areas of the team and participate in initiatives related to the continuous improvement of our processes
• Liaise with capacity management and planning for early on resource planning
• Identify quality and accuracy issues in freelancers' work
• Maintain product information and quality control guidelines, ensuring all materials are current and up to date

Qualifications

• You studied Business Administration, Industrial Engineering or in an Operations related field
• You are a fresh graduate looking for an opportunity to join a dynamic company
• Experience in the field of Warehouse Operations, Logistics and/or Ecommerce is an advantage
• You might have worked in the fashion industry but always had a soft spot for what happens behind the scenes
• Strong interpersonal skills, including confidence working with multiple stakeholders
• Structured, organised, and detail-oriented, with strong follow-through
• Adaptable, flexible, and collaborative, with a "can-do" attitude; thrives in fast-paced environments and works confidently autonomously
• Proficient in English, both written and spoken, with excellent communication skills
• Ownership for troubleshooting, raising blockers in the process in a timely manner
• Sense of ownership and a get things done attitude
• Autonomous, proactive and collaborative ways of working
• Aptitude and interest to learn about Luxury Fashion; technical knowledge about Luxury Fashion Products is required
• Knowledgeable in Google Workspace tools and applications
• Easiness to work in a full English speaking and multi-cultural environment

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.