[Hiring] International Operation Specialist @SEKO Logistics

Role Description

• Communicates with customers via phone, email, and company web portal.
• Manages time specific pickups and provides best import routing by Ocean and Air.
• Manages breakbulk operations for import shipments, including:
  • Working with overseas offices to quote, route, and handle destination services.
  • Collating export documents and turning them over to the brokerage department for customs clearance.
• Handles operations system data entry and interacts with customer web portal communications.
• Tracks all shipments and provides updates for customers.
• Provides a monthly service departure schedule.
• Closes out consolidations.
• Sends daily agent settlements per consolidation (invoicing).
• Monitors and relays discrepancies to the field and overseas.
• Assists stations with Import documentation, reviewing/advising as needed.
• Assists stations and sales with all air import quotes.
• Keeps sales abreast of any major lane developments.
• Builds pallets when necessary to maximize space while reducing costs.
• Produces all necessary documents for overseas and U.S. Customs, including:
  • Mawb
  • Manifest
  • SED
  • Labels
• Acts as the last line of defense to ensure all documentation is provided by origins.
• Ensures all origins freight and documents are ready for carriage.
• Rates and enters costs against master job.
• Books all shipments with carriers.
• Researches and responds to any foreign agent requests.
• Determines routings for overseas and origins.
• Runs monthly reports (e.g., gateway, carrier performance, lane analysis).
• Maintains an orderly workplace.
• Complies with SEKO’s C-TPAT Security Profile.
• Expected to uphold SEKO’s Core Values: respect, customer focus, integrity, teamwork, and work hard, play hard.
• Participates in the development of a safe and healthy workplace, complying with safety instructions and procedures.
• Other duties as assigned by management.

Qualifications

• Excellent Communications Skills and Strong Sense of Urgency.
• Ability to prioritize heavy workloads.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.

Requirements

• Minimum: High School Diploma or GED required.
• 2-5 years related experience.
• Preferred: None.

Benefits

• Health and Welfare Benefits:
  • Medical (including prescription coverage)
  • Dental
  • Vision
  • Health Savings Account
  • Commuter Account (IL only)
  • Flexible Spending Accounts
  • Group Accident, Critical Illness, and hospital indemnity program
  • Life Insurance
  • AD&D
  • Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits:
  • Paid Holidays
  • Annual Paid Time Off (includes paid state/local paid leave where required)
  • Short-Term Disability
  • Long-Term Disability
  • Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Retirement Benefits: Contributory Savings Plan (401k).