[Hiring] Internal Operations Coordinator @TridentCare

Role Description

Shift days & hours: Mon- Friday 11:00p-7:30a

This is a remote position. Candidates must reside within 50 miles of office location at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.

• Leads by example.
• Has a high sense of integrity.
• Acts in a consistent manner and is always conscious of his/her impact on others.
• Documents any escalation and reports any unresolved problems to the Call Center Supervisor and/or Field Supervisor.
• Notifies area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Takes client calls and handles account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching, and development sessions providing both positive and constructive feedback.
• Monitors agents and provides training when appropriate.
• Monitors the Carrollton Supervisor Desk (or other designated) email account.
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high.

Company Description