[Hiring] Head of Operations @Binance

Role Description

Lead and manage the day-to-day operations of the ANZ fiat and digital asset exchange business, ensuring operational resilience, scalability and efficiency.

• Build, optimise and oversee internal operational frameworks across:
  • fiat onboarding and payments
  • customer operations
  • transaction monitoring
  • reconciliations
  • settlements
  • custody operations
  • exchange support functions
• Partner closely with Compliance, Risk, Legal and Finance teams to implement operational controls aligned with:
  • AUSTRAC obligations
  • ASIC expectations
  • AFSL requirements
  • internal governance frameworks
  • evolving regulatory standards
• Develop and implement operational policies, procedures and controls to effectively identify, monitor and mitigate operational, conduct and customer risks.
• Own operational readiness for new products, banking integrations, payment rails and regulatory initiatives across Australia and New Zealand.
• Drive automation, process optimisation and operational tooling improvements to improve scalability and customer experience.
• Work cross-functionally with Engineering, Product, Compliance, Risk, Finance, Marketing and Senior Leadership teams to deliver operational initiatives and strategic priorities.
• Establish and monitor operational KPIs, SLAs and reporting metrics, including escalation management and incident response frameworks.
• Lead customer operations and ensure customer queries, escalations and complaints are handled professionally, efficiently and in accordance with internal policies and regulatory obligations.
• Build and manage high-performing operational teams, fostering a culture of accountability, ownership, execution and continuous improvement.
• Support external audits, regulatory reviews, banking due diligence requests and internal governance reporting requirements.
• Continuously identify opportunities to improve operational efficiency, reduce risk exposure and enhance customer outcomes.

Qualifications

• Bachelor’s degree or higher in Finance, Business, Engineering, Economics or a related discipline.
• 10+ years of experience in operations, business operations or operational risk within:
  • cryptocurrency exchanges
  • fintech
  • financial services
  • payments
  • trading platforms
  • banking environments
• Proven experience building and scaling operational infrastructure within a cryptocurrency exchange or regulated financial services business.
• Strong understanding of:
  • cryptocurrency markets
  • blockchain technology
  • fiat payment systems
  • trading operations
  • exchange infrastructure
• Demonstrated experience working within regulated environments, including exposure to AUSTRAC, ASIC, AFSL.
• Excellent stakeholder management and communication skills with the ability to work effectively across technical and non-technical teams.
• Strong analytical, problem-solving and decision-making capabilities with exceptional attention to detail.
• Ability to operate effectively in a fast-paced, high-growth and high-pressure environment.
• Experience leading operational teams and driving performance through data, automation and process improvement.
• Prior experience supporting banking relationships, audits or regulatory engagements is highly regarded.

Benefits

• Shape the future of finance.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle challenging projects in a fast-paced and innovative environment with autonomy.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).