[Hiring] Hard Facilities Management SME @OCS Group

Role Description

To assume responsibility as the Hard FM SME for mobilisation, transition and transformation of accounts both new to EMCOR UK as well as existing accounts/services when necessary. You may also be requested to perform the role of Mobilisation and Transition Manager as and when required as well as leading on any required change programmes.

• To effectively manage the Maintenance and Assurance service streams (which includes projects) within mobilisation and transition of new accounts in line with the established M&T Standard Operating Procedure and accredited project management principles.
• To perform role of the ‘Critical friend’ for Asset Management & WSA.
• To complete any supporting activity the Asset management team require.
• To escalate any risks or issues proactively as per the Risk Management framework.
• To effectively implement the LfE process and work with the Head of Mobilisation to continuously improve the service.
• To successfully manage and complete effective account recoveries and various change initiatives as and when required.
• To support OCS Business Development Team in selling OCS Mobilisation and Transition and Maintenance product to new and existing clients.
• To be an effective member of OCS Mobilisation and Transition Team and complete wider activities to support the strategy of this team.
• You may also be required to perform the role of EUK Product/Service owner if requested by the product team.

Qualifications

• Extensive experience in the mobilisation of Hard Services & Asset Management.
• Extensive experience in FM operations.
• Thorough technical knowledge, plus relevant experience of asset management and delivery of the operation and maintenance of all building services including critical services with experience of controlled environments.
• To be able to demonstrate knowledge of statutory regulations associated with all building services and Permits to Work systems in highly regulated and controlled environments.
• Good knowledge of ISO 50001 processes, SFG20 and CAFM systems.
• Technically qualified, minimum NVQ level 4, in appropriate engineering disciplines.
• CAFM management experience.
• Compliance documentation management.
• IOSH Managing Safely.
• An experienced operational and maintenance leader with regard to business-critical service systems in a 24/7/365 environment.

Requirements

• To effectively establish and manage EMCOR’s relationship with the HFM client throughout M&T as per the agreed terms of reference document.
• To review and understand the commercial obligations for contractual HFM service delivery.
• To maintain the Maintenance and Assurance mobilisation programme pack, which reflects the contract scope and agreed processes.
• To design and implement the HFM processes for the account in partnership with WSA and Assurance SMEs.
• To design the technical specifications for the subcontractors in partnership with the procurement lead.
• To assume the role of another SME as and when required.
• To complete 100% of allocated Maintenance & Assurance stream activities within the M&T programme.
• Prepare and manage HFM related risk register during mobilisation phase and hand these to Contract lead once steady state has been achieved.
• Prepare regular internal status reports identifying current and potential risk and opportunity.
• To design and implement account recovery plans and change projects.
• To continually make suggestions for M&T SOP improvements.
• To support the Transformation SLT with the completion of any other reasonable requests.
• To work collaboratively with the other Transformation Teams to share best practice and proactively continuously improve the Transformation service.

Benefits

• ✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• 🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• 🙂Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• 📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• 💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Company Description

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.