[Hiring] Global Operations Team Lead @Workstream

Role Description

Workstream is looking for a Team Lead for Global Data Operations. In this role, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor:

• Identifying high-potential candidates
• Guiding them through onboarding
• Managing their daily output
• Ensuring their hours are verified for payment

Daily Operations & Squad Management

• Output & Target Execution: Directly manage a squad of 30–50 distributed Video Data Contributors to ensure they consistently hit target weekly output milestones (e.g., 20 hours/week).
• Quality Audits & Compliance: Conduct regular quality checks on uploaded footage to enforce strict technical standards (e.g., 1080p/30FPS, ultra-wide framing, proper camera angles, lighting) and compliance protocols.
• Defect Reduction & Retraining: Analyze "unusable footage" data to identify recurring operational errors, using these insights to run targeted retraining and host weekly technical "Office Hours."
• Process Optimization: Refine contributor onboarding guides, recording protocols, and daily tracking sheets to streamline field operations and reduce turnover.

Recruitment Support & Onboarding Coordination

• Application Screening Support: Assist the Recruiting team by screening incoming applications against specific operational criteria (e.g., camera/smartphone hardware specs, workplace access, schedule availability).
• Onboarding Execution: Coordinate with People Ops to guide qualified candidates through document completion, NDA signing, and equipment setup, resolving bottlenecks to get contributors ready quickly.
• Pipeline Status Tracking: Track squad capacity and candidate conversion rates, flagging upcoming contributor shortages to the Recruiting team to trigger hiring drives before production targets are missed.

Financial Reconciliation & Payroll Coordination

• Hours & Data Reconciliation: Audit weekly contributor activity logs against verified, usable video uploads to ensure the company only pays for approved footage.
• Finance Reporting: Consolidate squad data into accurate "Ready-to-Pay" reports and submit them to the Finance/Payroll team on scheduled payout cycles.
• Payout Support & Dispute Resolution: Act as the primary administrative contact for contributor payment inquiries, investigating and resolving discrepancies between submitted logs and final payouts.

Qualifications

• 3+ years in a Team Lead, Operations Supervisor, or Senior Coordinator role within BPO, Field Operations, Marketplace Ops, or Data Annotation environments.
• Comfortable liaising with cross-functional partners (Recruiting, Finance, People Ops) while keeping your primary focus on frontline operational targets.
• Proficient with Google Sheets/Excel (data tracking, formulas) and comfortable troubleshooting smartphone/wearable camera hardware and upload systems.
• Meticulous with records—able to perform error-free timesheet reconciliations and initial candidate requirement checks.
• Exceptional verbal and written English; able to keep a distributed squad engaged, accountable, and aligned with operational goals.

Company Description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

In addition to our core business, Workstream is home to a small, fast-moving Robotics team focused on advancing the next generation of artificial intelligence and robotics.