[Hiring] Financial Services Systems Operations Specialist I / II @Federal Reserve System

Role Description

The System Operations Specialist I is primarily responsible for the large-scale clearinghouse/transaction processing and system monitoring activities for the Fed ACH and Check business lines. The System Operations Specialist I will assist in providing real-time support over three (3) separate shifts using a 24x6 business model. The common tasks are similar across each shift, with some differences due to the Check/ACH processing schedules.

• Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.
• Provides real-time support for Check/ACH processing.
• Performs application health/monitoring for core processing platforms and satellite/subsystems.
• Supports operations/production issues and incident management.
• Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.
• Participates/Supports business testing, defect management, and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.
• Holds scaled decision rights to perform key tasks.
• May perform ancillary tasks to support other business operations depending on shift, such as:
  • Customer call center support (2nd/3rd Shifts)
  • Preliminary accounting/settlement (3rd Shift)
• Possesses entry level working knowledge of critical systems and demonstrates confidence under pressure.
• May assist with identifying production issues and other operational matters that could potentially require escalation to senior team members.
• Provides ad-hoc analysis and other direct assistance to technical and customer support teams.
• Monitors interdepartmental communication while ensuring accuracy and timeliness.
• Follows procedural direction to ensure critical daily payment processing tasks are completed within core applications.
• Participates in projects/initiatives to support payment systems.
• Assists project team members with planning, administrative work, meeting organization/facilitation, and discussion leading.
• Possesses and demonstrates team-oriented work ethic and effective verbal and written communication skills.
• Provides quality customer service and exhibits team-oriented behaviors.
• Takes personal responsibility to advance personal knowledge of various systems and business needs.
• Generally functions under direct supervision and is able to manage responsibility with flexibility and focus.
• A self-starter with the discipline to achieve deliverables, adapt priorities, and manage the rapidly changing demands of the operation and or project assignments.

Qualifications

• High School Diploma or GED; Associate degree or 2 years equivalent experience preferred.
• Less than two years of relevant experience for Specialist I.
• Two to five years of relevant experience preferred for Specialist II.

Requirements

• Occasional weekend hours during testing phases.
• This position will require at minimum fingerprinting for a criminal background check, education and employment verification, along with potential additional screening requirements.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Federal Reserve Bank of Atlanta employees must comply with the Bank’s ethics rules.

Benefits

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more…