[Hiring] Field Coordination Manager @AssetWatch, Inc.

Role Description

We are seeking a Field Coordination Manager to lead our real-time field support and escalation function. This role is responsible for ensuring seamless execution of field operations by rapidly resolving issues, supporting field teams, and protecting the customer experience.

Qualifications

• 2+ years of experience in customer support, field operations, or coordination roles
• Experience managing high-volume support environments
• Experience leading or coaching teams
• Strong communication and problem-solving skills
• Experience with CRM and support tools (Salesforce preferred)

Requirements

• Own all real-time field support and escalation management
• Act as the primary point of contact for urgent scheduling conflicts and field issues
• Rapidly resolve issues such as technician availability, customer escalations, and schedule disruptions
• Coordinate with Scheduling to adjust plans as needed while minimizing impact
• Serve as the bridge between field teams, customers, and internal stakeholders during live operations
• Ensure clear and timely communication across all stakeholders during issues
• Monitor and improve time-to-resolution for field-related issues
• Support field technicians with resources, information, and coordination needs
• Identify recurring issues and partner with Scheduling to drive long-term solutions
• Lead, coach, and develop a team focused on high-quality support execution
• Maintain strong relationships with customers and internal teams
• Support system and process improvements that enhance field visibility and responsiveness

Benefits

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO