[Hiring] Executive Director of Operations Solutions Delivery & Shared Services @Health Care Service Corporation

Role Description

The Executive Director, Solutions Delivery & Shared Services is responsible for leading centers of excellence for business delivery resources to implement/enhance operational capabilities including:

• Business solutions architects
• Business requirements
• Testing
• Business readiness
• Training

This executive owns ensuring new/enhanced capabilities are delivered on-time and within budget, time, scope, and quality objectives; and operational teams are prepared/ready to transition to the future state. Additionally, this executive is responsible for guiding and overseeing operations center of excellence resources for:

• Driving cross functional issue resolution
• Quality assurance
• Compliance
• Reporting services
• Workforce/inventory management programs

This executive leader drives the execution engine for implementing and enhancing capabilities, process and system improvements; and leads the center of excellence for functions that serve the entirety of the operations organization. These critical functions execute upon enterprise and operations strategic initiatives and provide resources and thought leadership to ensure:

• Quality
• Regulatory compliance
• Access to data and reports to deliver business insight

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or related field.
• 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.
• Demonstrated success leading large operational teams.
• Strong experience in process improvement, operational excellence, and performance management.
• Proven track record of delivering measurable financial, operational, and service improvements.
• Proven ability to influence executive-level decision making.
• Strong leadership qualities, including demonstrated ability to build strategic alignments and influence with internal constituents and external vendor partners.
• Proven strong influencing, collaboration, and facilitation skills.
• Proven ability to think strategically and act tactically.
• 7+ years people leadership experience.

Requirements

• MBA, MHA, or related advanced degree (preferred).
• Healthcare TPA, health plan, payer, or benefits administration experience (preferred).
• Lean, Six Sigma, or Operational Excellence certification (preferred).

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives

Pay Transparency Statement

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan.

Min to Max Range: $136,100.00 - $255,500.00. Exact compensation may vary based on skills, experience, and location.