[Hiring] Equipment Coordinator @Henry Schein

Role Description

This position is responsible for processing Medical Equipment Orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as special cost, staging the equipment in a center, or needing special shipping requirements.

Key Responsibilities

• Are responsible for processing Medical Equipment Orders from the Sales Consultants.
• The Equipment Coordinator must analyze and determine the method of procurement using available inventory in an equipment warehouse or create a supplier purchase order to complete the order for shipment.
• Review account credit status to confirm the order may be entered and approved by the credit department.
• Procures product to complete the customer’s orders by processing purchase orders with vendors, ordering from distribution centers, and reserving inventory in equipment centers.
• Prioritize and meet delivery requests by communicating with sales suppliers and equipment warehouses for delivery of equipment orders.
• Handle post-order delivery requests including replacement orders, credits, and rebill of invoices.
• Review product to validate items can be placed with the equipment team and to confirm the customer is licensed to accept product on equipment orders.
• Receive a high volume of requests from Fields Sales Consultants via ACD system, e-mail, or fax requesting specific equipment products and checking order status.
• Review all equipment back orders utilizing appropriate reports (open PO’s and open Order report).
• Efficiently solve problems related to equipment orders and communicate with our Credit Department, Accounts Payable, and Commission teams.
• Handle item inquiries, including questions, concerns, and searches of products and order status.

Qualifications

• Good telephone etiquette.
• Ability to learn applicable computer systems.
• Purchasing and parts ordering.

Requirements

• Very good time management skills and the ability to prioritize work and meet deadlines.
• Very good attention to detail and accuracy.
• Customer service oriented and ability to work with complex issues.
• Ability to plan and arrange activities.
• Very good interpersonal communication skills.
• Very good written and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi-task.
• Establish productive working relationships at multiple levels within the organization.

Work Experience

• Typically 2 or more years of related experience.

Preferred Education

• Typically High School education, vocational training, and/or on-the-job training.

Travel / Physical Demands

• Travel typically less than 10%.
• Office environment.
• No special physical demands required.

Benefits

• Medical, Dental and Vision Coverage.
• 401K Plan with Company Match.
• PTO.
• Paid Parental Leave.
• Income Protection.
• Work Life Assistance Program.
• Flexible Spending Accounts.
• Educational Benefits.
• Worldwide Scholarship Program.
• Volunteer Opportunities.