[Hiring] Divisional Director of Operations @Athra Systems

Role Description

The Divisional Director of Operations, SUD Services coordinates day-to-day provider operations across assigned detoxification, residential, and other assigned SUD treatment facilities, serving as the primary operational liaison among Athra, providers, and facility partners. Reporting to the Divisional Vice President of Operations, SUD Services, this role ensures dependable coverage, timely onboarding, effective facility partnership communication, and follow-through on operational concerns.

• Serve as the primary operational point of contact for assigned detoxification, residential, and other assigned SUD treatment facilities.
• Maintain regular communication with facility leadership and providers; share service updates, address concerns promptly, and document agreed actions and follow-through.
• Coordinate provider scheduling to ensure adequate clinical coverage for all contracted services.
• Collaborate with physicians, advanced practice providers, and clinical leadership regarding schedules, coverage needs, and operational expectations.
• Manage schedule changes, provider availability, emergency coverage needs, and vacation planning to minimize service disruptions.
• Coordinate provider onboarding for assigned facilities, including orientation, facility access, credentialing readiness, and required training.
• Ensure providers receive all necessary facility access, technology access, documentation requirements, and onboarding materials prior to their start date.
• Coordinate with credentialing, human resources, and facility representatives to ensure providers are fully cleared before providing services.
• Guide providers on facility policies, workflows, operational procedures, and documentation expectations; refer clinical questions to appropriate clinical leadership.
• Monitor provider coverage and proactively identify staffing needs or potential scheduling gaps.
• Assist in recruiting efforts by communicating staffing needs and supporting provider placement activities.
• Coordinate with clinical leadership, HR, and the Divisional VP to address operational concerns, provider performance issues, and facility feedback; document actions and escalate unresolved concerns.
• Maintain accurate schedules, assignments, and coverage records; coordinate timely review of extra coverage and compensation discrepancies with the Divisional VP, HR, and Finance.
• Implement operational plans for new contracts, service expansions, and facility transitions under the direction of the Divisional VP.
• Coordinate regular facility partnership meetings and operational check-ins; communicate staffing, coverage, service changes, and action-plan updates to facility partners and the Divisional VP.
• Implement divisional training plans with the Divisional VP, HR, and clinical leadership; identify training needs, coordinate sessions, track completion, and report progress and improvement opportunities.
• Monitor service delivery and contractual coverage expectations; support quality and workflow improvements and escalate service gaps to the Divisional VP.
• Prepare coverage metrics, staffing updates, facility feedback summaries, and operational reports; identify trends affecting service quality, costs, and provider support.
• Maintain confidentiality regarding provider, facility, and patient-related information in accordance with applicable laws and company policies.
• Support after-hours operational needs and scheduling issues as necessary.

Qualifications

• Bachelor's degree in healthcare administration, Business Administration, Nursing, or a related field preferred.
• Minimum of 5 years of healthcare operations, hospital operations, physician practice management, or provider scheduling experience.
• Experience working with physicians, advanced practice providers, and hospital leadership preferred.
• Strong understanding of operations for the assigned facility type, provider coverage models, and healthcare workflows.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to problem-solve independently while maintaining professionalism in high-pressure situations.
• Proficiency with Microsoft Office Suite and scheduling or healthcare management software.
• Ability to maintain confidentiality and exercise sound judgment.

Skills and Competencies

• High attention to detail and accuracy.
• Strong time management and problem-solving abilities.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional discretion and ability to handle sensitive information.
• Flexibility and adaptability in a fast-changing clinical environment.
• Customer-service mindset when working with clinicians and facility partners.

Work Environment and Expectations

• Full-time, exempt position with standard business hours; flexibility is required to address urgent operational needs.
• Fast-paced healthcare environment with changing priorities; travel to assigned facilities and meetings as business needs require.
• May require occasional after-hours responsiveness to ensure continuity of clinical coverage.

Compensation & Benefits

• Competitive base salary.
• Comprehensive medical, dental, and vision insurance paid for by company.
• Benefits effective on first day of employment.
• 401(k) with company match.
• Paid time off and CME allowance.
• Professional liability insurance.
• Licensure and DEA reimbursement.
• Leadership development opportunities.
• Opportunity to shape and lead a rapidly expanding behavioral health division.